Job Description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve peoplexe2x80x99s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.And wexe2x80x99re insanely dedicated to creating a work environment that you look forward to every single day. Thatxe2x80x99s why we invest heavily in our employee engagement, so you enjoy the tech industryxe2x80x99s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, wexe2x80x99re on a mission to break new ground and lead the real estate industry into a digital-first future.We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town office.Please note that this position will be supporting the UK region and therefore, working UK hours (10:00 - 18:30 SA time and until 19:30 during daylight saving)Position Overview:As a Team Lead in the Managed Services team, you will be responsible for client deliverables and managing the Property Accounting team in SA. You will be responsible for driving team metrics including revenue, utilisation, engagement management, along with client satisfaction and delivery efficiency. It will be your duty to provide leadership, mentoring and training to employees, while handling the distribution of work and ensuring engagements are completed and are successful according to the scope of work. You will act as a resource for delivery, escalations, participating in client committees, as well as cross departmental communication where appropriate.As a Team Lead, it is anticipated you will spend 50% of your time managing and leading people and 50% of your time on functional work. However, this split may be adjusted and will be communicated by the leadership team if applicable. The below responsibilities are not an exhaustive list, and each one could contain more sub-tasks.People ManagementConducting 1:1s with your direct reports (bi-weekly or as required).Conducting Team check-ins.Managing the full performance review process including addressing development opportunities and skills gaps for work coming in.Supporting onboarding and training of new team members.Managing leave and schedules.Collaborating with Team Leads and Managers in Managed Services to promote a connected environment.Collaborating with Senior Management and HR/TA with regards to recruitment and selection and the interview process.Collaborate with business leaders across regions to strengthen the team with an emphasis on people management, culture and delivery excellence.Client Delivery & Other ResponsibilitiesAct as a Client Lead on engagements, delivering more complex services whilst supporting the upskilling of the team.Accurate and timely administrative tasks and time consumption reports for work delivered to clients for self and delivery team.Filter team questions to support core processes and enabling functions.Assist leadership team with special projects, operating mechanisms, initiatives for the Managed Services organisation.Develops strong relationships with cross functional partners.REQUIREMENTS:
Comprehensive knowledge of UK industry specific market segments, associated business rules, standard operating procedures and process best practices for property accounting and / or lease administration.Be a subject matter expert in at least one of MRIxe2x80x99s Property Management software, e.g. QubePM, Horizon and ProLease Enterprise.Must understand end-user processes, ideally having worked as an end-user previously.Ideally have previous management experience.Ability to work independently.Ability to work under deadlines.Good organisational skills and the ability to manage priorities.A high degree of dependability, motivation and flexibility.Wexe2x80x99re obsessed with making this the best job youxe2x80x99ve ever had!We want our teams to love working here, so wexe2x80x99ve created some incredible perks for you to enjoy:We want our staff to love working here, and so wexe2x80x99ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event GroupHave confidence in your health with our offered Medical Aid Scheme.Invest in our competitive Personal Pension plan and help set you up for your future.Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!Further your professional development with our Tuition Reimbursement SchemesEnjoy the flexibility of working from anywhere in the world for two weeks out of the year!MRI continues to strive to amaze as a global industry leader in Social Housing software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRIxe2x80x99s high client experience standard and continuing our growth in the PropTech space.Amazing growth takes amazing employees. Are you up to the challenge?We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please donxe2x80x99t hesitate to apply xe2x80x94 wexe2x80x99d love to hear from you!As a global company, we believe diversity brings benefits for our people, customers, and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military, and veteran status.Diversity, Equality, and Inclusion are values that are critical to our success; come and see for yourself.

MRI Software