Job Description

Property Administrator & Customer Service Specialist - Lettings & Tenancy Support

Location: Remote | Full-Time | 9am-6pm UK, alternative Saturdays

Are you a highly organized, confident communicator with a passion for delivering top-tier service? We're looking for a

Property Administrator and Customer service Specialist

to join our clients growing lettings team and be the backbone of their operations - from tenancy agreements to compliance, and everything in between.

Key Responsibilities:

Serve as a first point of contact for tenants and landlords - via phone and email Manage tenancy agreements, renewals, and move-ins via

Alto CRM

Keep on top of compliance: gas safety, EPCs, EICRs, and all property certificates Send professional emails to relevant authorities and stakeholders Conduct outbound calls for tenancy negotiations and general support Handle daily property admin duties, plus key annual checks and renewals Ensure all data is accurately maintained and updated in the CRM Support with onboarding of new tenants and landlords Coordinate and negotiate tenancy renewals with confidence General property admin support to ensure smooth operations

What We're Looking For:

An enthusiastic, customer-focused individual with a vibrant personality and a passion for delivering exceptional service. Strong administrative skills and a customer-first attitude Confident phone manner - you'll be speaking to both tenants and landlords Experience with CRM systems Ability to stay organized and manage multiple tasks Comfortable handling compliance documents and deadlines Proactive, detail-oriented, and happy to learn

Requirements:

Proven experience in property administration or lettings support

(3+ year preferred)

Confident handling high volumes of inbound and outbound calls

- strong phone manner is essential

Familiarity with property lettings processes

, including tenancy agreements, renewals, and move-ins

Experience using CRM systems

-

Alto

experience is highly desirable

Strong organizational skills

- ability to manage multiple tasks, deadlines, and admin workflows

Excellent written and verbal communication skills

- professional tone with both tenants and landlords

Ability to handle compliance documentation

such as gas safety certificates, EPCs, and EICRs

Comfortable negotiating tenancy renewals

and liaising with clients regarding contract terms

Proactive attitude

- able to work independently and solve problems without micromanagement

High attention to detail

- especially when dealing with legal documents and CRM data

Team player

- willing to support colleagues and contribute to a smooth-running office

Strong computer literacy

- comfortable using email, calendars, shared drives, and databases

Customer-focused mindset

- prioritizing a positive experience for both tenants and landlords

Willingness to learn

- full training is provided, but a positive attitude is key

Hardware Requirements:

Own computer or laptop. ADSL/FIBRE internet line with a minimum of 50 Mbps. Headphones for use with our VOIP phone system. Anti-virus installed. UPS/Back-up battery for load shedding.

How to Apply:

Interested candidates are to submit a

30-second to 1-minute video

introducing yourself and explaining why you would be the perfect for the role.

Please send your video application and updated resume to

sanjay@vacentral.co.uk.

Please note: Applications submitted without a video will not be considered.

Please note that all applications are to be supported by two most recent references as reference checks are part of our application process.

Job Type: Full-time

Pay: R20000,00 - R25000,00 per month

Application Question(s):

Are you comfortable being over the phone dealing with high call volumes?
Work Location: Remote

Application Deadline: 2025/04/19