Job Description

About the client:A forward-thinking property management brand offering flexible, high-quality, fully serviced living spaces tailored to the dynamic lifestyles of urban explorers. This new hospitality arm of a renowned property developer is rapidly expanding, with two buildings currently under its management and three more set to be incorporated by the year-end. They are on track to manage 200 units by 2025. They provide a modern aparthotel experience that blends comfort, connectivity, and community, ensuring that every stay feels like home. Boasting state-of-the-art technology, personalised service, and immersive local experiences, the team aims to redefine apartment living and hospitality management.What you will be doing:

• Oversee the daily operations of roughly 80 apartments, ensuring the highest standards of hospitality and property management.
• Improve financial performance through strategic budgeting, cost management, and revenue enhancement.
• Serve as the primary liaison for property owners, staff, and guests, balancing stakeholder interests with operational efficiency.
• Establish robust systems for managing guest experiences from booking to post-departure.
• Lead and develop front desk, housekeeping, and maintenance teams, promoting accountability and teamwork.
• Guide pricing and marketing strategies by analysing competitor activities and market trends.
• Collaborate with marketing and sales to increase property visibility on platforms such as Airbnb, Booking.com and direct channels.
• Maintain superior guest satisfaction through proactive feedback and review management.
• Champion the use of technology and data-driven decisions to improve operations and enhance guest experiences.

What you need:

• 3+ years in a leadership role within hospitality or property management.
• Bachelor's degree in Business Administration, Hospitality, or related field would be advantageous.
• Strong business acumen with strategic decision-making abilities.
• Outstanding interpersonal skills and service-oriented.
• Proficiency in technology and property management systems, with a willingness to adopt new tools.
• Strong work ethic with an ability to think proactively.
• Exceptional attention to detail, highly organised and a quick learner.

Job ID:

• J104531

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