Property Director Reservations Manager
Job Description
Large Headoffice is looking for suitable candidate to fill the position as Reservations Manager to manage Reservations staff at our various properties.Purpose of the Positionxc2xb7 To Supervise a team of Property ReservationistsKey Performance Areasxc2xb7 Ensuring that daily, monthly and annual targets are met.xc2xb7 Monitor and Report on daily stats and performancexc2xb7 Mentor and coach staff daily to ensure maximum efficiency and productivityxc2xb7 Analysing reports and identifying problem areas which need immediate corrective actionCompetencies Requiredxc2xb7 Target drivenxc2xb7 Accurate, organised and able to multitaskxc2xb7 Excellent communication skills (verbal and written)xc2xb7 Bilingual would be an advantagexc2xb7 Strong customer services orientation and influencing skillsxc2xb7 Excellent interpersonal skillsxc2xb7 Well presented with excellent elocution and conscious of brand representationxc2xb7 Ability to work under pressurexc2xb7 Dependablexc2xb7 Experiencexc2xb7 MS Office and Electronic Mailxc2xb7 Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Managementxc2xb7 Knowledge of call centre Management systems e.g. Genesys or similarxc2xb7 Matric and minimum 2 years experience in a call centre environmentPr Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Management
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Job Detail
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Job IdJD1311195
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned