Job Description

:The main purpose of this position is to develop, manage and maintain all operations and facilities management control systems related to a portfolio of premium grade buildings in a mixed-use precinct. To oversee all operational management in the portfolio, including facilities management. To establish a management reporting system which tracks performance of systems, buildings and tenants, providing management information which will enable timeous decision-making.The ideal candidate is a hardworking and committed self-starter who thrives on problem-solving and using the latest technology to manage the portfolio. A well-qualified and experienced individual with commercial real estate and operations management experience, who is comfortable to engage at board level.FACILITIES MANAGEMENT:

• Oversee the Facilities Management function and employ staff consisting of a facilities manager and appropriate support staff.

• Manage service level agreements and performance of service providers of all soft services such as parking management, cleaning, pest control, waste removal, landscaping etc...

• Manage the service level agreement and performance of the security service providers such as guarding, CCTV, armed reaction etc...

• Manage the service level agreements and performance of the hard facilities management service providers servicing all building systems such as lifts, escalators, fire systems and equipment, air-conditioning systems, water and plumbing systems, electrical systems, generators etc...

• Ensure FM team manage daily preventative maintenance required on site, ensuring that each building and the external perimeters are soundly maintained and serviced and at optimal efficiency and working condition.

• Manage outstanding works of the FM team.

• Provide authorisation of all contractors prior to commencement of work on site and liaise with security to provide access to authorised contractors.

• Liaise with local authorities with regards to municipal services and connections

PRECINCT MANAGEMENT

• Liaise with City Improvement District (CID) management teams and ensure precinct service providers are performing in terms of their SLAs.

• Liaise with management to understand latest precinct developments and take into consideration for planning of precinct services.

• Liaise with surrounding property managers and owners to ensure healthy co-operation with neighbouring property owners in the larger precinct.

TECHNOLOGY AND SUSTAINABILITY

• Extensive use of the building management systems as a tool to manage all buildings and facilities, monitor daily activity, do data analysis, identify trends, and run exception reports to identify problem areas.

• Extensive use of the BMS to report monthly data on water and energy consumption and trend analysis.

• Solar - Monitor solar systems daily, data analysis, trends, and exception reporting.

• Sustainable Development - Work with development team on Green building initiatives to understand parameters and on-going requirements in terms of performance and monitoring.

• Oversee management of access control, security, and parking management systems to ensure a well secured and well managed precinct.

ADMINISTRATION:

• Prepare operations budgets annually and report monthly on performance against budget.

• Management report to Board monthly, including ESG data such as waste, energy consumption, water usage, solar performance etc...

• Manage Service Level Agreements (SLAs) with service providers and manage KPIs.

• Manage operating costs within budget parameters and procure authorisation for all ad-hoc, un-planned and unbudgeted costs.

• Authorise the issuing of work permits to all contractors on site.

• Attaining Energy Performance Certificates for all buildings.

TENANT SERVICES:

• Monitor tenant installation activity on site to ensure no damages are caused to the properties and that all health and safety protocols are complied with.

• Attend to any landlord responsibilities within tenant areas.

• Attend to tenant complaints, determine responsibility and action any landlord responsibilities.

• Maintain access card registers and issue new access cards.

• Ensure that tenants internal equipment and systems servicing is conducted as per scheduling.

• Hold monthly meetings with tenant representatives to address current facilities and security concerns.

DEALING WITH LOCAL AUTHORITIES:

• Maintain relationships with the management offices and other precinct managers within the area.

• Participate in the FIRM discussions regarding matters surrounding the greater Rosebank area.

• Termination of municipal services to properties to be re-developed / demolished.

• Applications for demolition certificates.

• Application for the removal or installation of new sewer, water and electrical services.

• Fault logging with council, following up and ensuring resolution to all faults.

• Follow up on service interruptions / cut offs or problems with council to ensure timeous resolution

LIAISON WITH:

• Daily management of your Facilities Management Team.

• Regular interaction with Executive Team internally.

• Regular interaction with Development Management Team on new developments.

• Monthly property management Board meeting.

• Contractors and Suppliers

• CIDs, City of Johannesburg.

RequirementsTertiary qualification preferred5-8 years experience in managing the facilities/ operations of premium grade mixed-use properties

Ability Recruitment