Job Description

Job Summary Location - Stellenbosch or Johannesburg (Hybrid/Remote) Our client is seeking to employ a Public Cloud Team Leader to join their team. The Public Cloud Team Leader will be responsible for leading, managing and growing a team of cloud professionals. This includes providing guidance, mentorship, and support to team members, fostering a collaborative and high-performing environment, and facilitating professional development opportunities. The Public Cloud Team Leader will play a key role in developing and executing the strategic roadmap for the Public Cloud team. This involves identifying and prioritizing cloud initiatives, aligning them with organizational goals, and ensuring the team's efforts contribute to the overall success of the company. As technology evolves, it is important to continuously improve processes, standards, and best practices within the Public Cloud team. The Public Cloud Team Leader will be expected to stay up to date with industry trends, evaluate new tools and technologies, and drive innovation and efficiency within the team's operations. Public Cloud environments require robust security measures. The Public Cloud Team Leader will be responsible for ensuring that appropriate security controls, compliance standards, and risk mitigation strategies are in place for the company client tenants. Responsibilities Lead, inspire, and motivate the Public Cloud Support team, fostering a positive work environment that encourages teamwork, collaboration, and professional growth. Set clear team objectives, define contribution metrics, and establish growth plans for team members, while ensuring alignment with company goals and client requirements. Conduct regular contribution evaluations, provide constructive feedback, and identify opportunities for skills enhancement and career advancement within the team. Oversee the day-to-day operations of the Public Cloud Support team, ensuring efficient handling of client requests, incidents, and escalations in line with defined service level agreements (SLAs) and industry best practices. Monitor team contribution metrics, including response times, resolution rates, and customer satisfaction scores, and take proactive measures to improve service delivery and operational efficiency. Collaborate with other teams, such as infrastructure, and core services, to ensure seamless coordination and timely resolution of complex technical issues and customer concerns. Partnering with the pre-sales and professional services teams to align on the current and possible future supported and non-supported architectures and/or deployment components. Act as a primary point of contact for key clients, understanding their unique business requirements and aligning the company's cloud support services accordingly. Attend client meetings and/or service reviews as and when required to ensure ongoing client satisfaction and retention. Continuously assess and enhance operational processes, workflows, and support procedures to optimize efficiency, increase customer satisfaction, and drive continuous improvement within the Public Cloud Support team. Develop and implement quality assurance measures, ensuring adherence to established standards, best practices, and compliance requirements. Regularly review and update documentation, knowledge base articles, and training materials to enable efficient knowledge sharing and enhance the team's technical expertise. Foster a collaborative environment by promoting knowledge sharing, cross-training, and mentoring within the team. Collaborating with People Operations on recruitment, onboarding, and training of new team members, ensuring the team has the necessary skills and knowledge to deliver exceptional support services. Present regular reports and updates to senior management, highlighting achievements, challenges, and recommendations for enhancing the Public Cloud Support team's effectiveness and efficiency. Requirements 7+ years of experience in IT Engineering/Services. 5+ years of experience in leading a technical team. 3+ years of experience with Microsoft Azure (Architecture/Design/Implementation/Support/Monitoring/Management). 3+ years of experience with Microsoft 365 (Architecture/Design/Implementation/Support/Monitoring/Management). 1+ years of experience leveraging Infrastructure as Code (IaC) for automated testing, provisioning, etc. 1+ years of experience administering Azure Kubernetes (AKS) platforms. Code B South African driver's license. Recommended Qualifications Microsoft Certified: Azure Solutions Architect Expert: AZ-104: Microsoft Azure Administrator. AZ-305: Designing Microsoft Azure Infrastructure Solutions. Microsoft 365 Certified: Enterprise Administrator Expert: MS-203: Microsoft 365 Messaging, or equivalent. MS-102: Microsoft 365 Administrator, or: MS-100: Microsoft 365 Identity and Services. MS-101: Microsoft 365 Mobility and Security. Microsoft Cloud Security: AZ-500: Microsoft Azure Security Technologies. MS-500: Microsoft 365 Security Administration. SC-200: Microsoft Security Operations Analyst, or equivalent. Previous Microsoft MCSE/MCSA traditional on-premises infrastructure qualifications, or equivalent industry experience would be beneficial. A bachelor's degree or diploma in a relevant field, such as computer science, information technology, or equivalent industry experience would be beneficial. Certified Kubernetes Administrator (CKA) or equivalent experience would be beneficial.

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