Job Description

Responsibilities:

• Develop, implement, and maintain quality assurance processes and procedures to ensure compliance with regulatory standards and company policies.
• Conduct audits of processes, systems, and documentation to assess compliance with quality standards and identify areas for improvement.
• Review and analyse data to monitor quality performance indicators (QPIs), such as defect rates, complaints, audit non-conformances and non-conformance reports.
• Collaborate with cross-functional teams to address quality issues and implement corrective and preventive actions.
• Provide training and guidance to employees on quality assurance processes, procedures, and best practices.
• Participate in the development and review of quality documentation, including standard operating procedures (SOPs), work instructions, test procedures, configuration management and quality manuals.
• Investigate reports, complaints and non-conformances to determine root causes and implement corrective actions to prevent recurrence.
• Coordinate and support external audits and inspections by regulatory agencies or customers.
• Maintain accurate records of quality assurance activities, audit findings, and corrective actions taken.
• Stay updated on industry trends, regulatory requirements, and best practices in quality assurance.

Requirements:

• Bachelor's degree or equivalent in quality assurance, engineering, science, or a related field.
• Proven experience in quality assurance or quality control, preferably in a regulated industry such as aviation, military, engineering, transport, tooling or manufacturing.
• Strong understanding of quality management systems, regulatory requirements, and quality standards (ISO/ SACAA regulations).
• Excellent analytical skills with the ability to identify trends, patterns, and root causes of quality issues.
• Detail-oriented mindset with a focus on accuracy and precision in documentation and data analysis.
• Effective communication skills, both verbal and written, with the ability to interact with stakeholders at all levels.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in using quality assurance tools and software for data analysis and reporting.
• Ability to work independently as well as part of a team, with a collaborative and proactive approach to problem-solving.
• Willingness to adapt to changing priorities and work in a fast-paced environment

Preferred Qualifications:

• Certification in quality management or quality assurance (Lead Quality Auditor, Certified Quality Engineer).
• Bachelor's degree or equivalent
• Knowledge of statistical analysis techniques and quality improvement methodologies.
• Experience in conducting internal and external audits.
• Familiarity with risk management principles and tools (FMEA, risk assessment).
• Familiarity with root cause analysis tools (Bow tie, Fishbone, 5w).

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