Job Description

Quality Assurance Team Leader Job Vacancy

for Skills Academy

About Skills Academy:

Skills Academy is dedicated to changing lives by making education accessible to all. We strive for excellence in everything we do, ensuring that students and staff have the support needed to achieve their goals. We offer a variety of courses and support services designed to empower learners and help them succeed. We are guided by our values of Integrity, Loyalty, Growth, Generosity, and Service.

About the Role:

The Quality Assurance Team Leader is a junior managerial role responsible for managing a team of QA Administrators to monitor and improve the quality of work produced across various departments within Skills Academy. This role requires both leadership and management skills to maintain quality standards across the business. The QA Team Leader will oversee workflows for quality assurance, provide actionable feedback, and produce comprehensive reports highlighting areas of concern and recommendations for improvement. Initially, the QA Team Leader will also participate in QA tasks until the team is fully established.

Key Responsibilities:

Lead and manage

a team of QA Administrators, including but not limited to performance management, training, and development.

Oversee all QA activities,

including but not limited to quality checks across various platforms (calls, emails, online platforms, assignments, etc.), deep-dive investigations, and development of QA standards.

Monitor, analyze, and report

on QA performance, providing insights and recommendations for improvement.

Communicate effectively

with senior management and the QA team.

Qualifications and Experience:

Matric (Relevant qualification advantageous) Previous experience in Quality Assurance (minimum of 1 year) Experience in managing/leading a team (minimum of 1 year) Strong administrative skills Excellent communication skills Strong leadership qualities Analytical and problem-solving skills High attention to detail Ability to handle confidential information Proficiency in Google Workplace (Google Sheets, Google Docs, etc)

Why Choose Skills Academy?

Be part of a team that values growth, integrity, and collaboration. Opportunity to make a significant impact on the quality of education we provide. Starting Salary R8500 (Depending on experience and qualifications) Full Time Post (Not remote) Location: Bellville South. Start Date: 3 March 2025

To Apply:

Email your CV, proof of studies, qualifications, and a motivational letter to charne@skillsacademy.edu.za with "QA Team Leader" as your reference.

Application Deadline:

26 February 2025

Job Types: Full-time, Permanent

Pay: From R8500,00 per month

Application Deadline: 2025/02/26
Expected Start Date: 2025/03/03