Job Description

Quality Assurance Team Leader Job Vacancy

Skills Academy

About Skills Academy:

Skills Academy is dedicated to changing lives by making education accessible to all. We strive for excellence in everything we do, ensuring that students and staff have the support needed to achieve their goals. We offer a variety of courses and support services designed to empower learners and help them succeed. We are guided by our values of Integrity, Loyalty, Growth, Generosity, and Service.

About the Role:

We are seeking a dynamic and experienced Quality Assurance Team Leader to spearhead the management and development of our QA team. This junior managerial role is crucial in maintaining and elevating the quality of work across all departments within Skills Academy. The ideal candidate will possess a strong background in team leadership, particularly within a call centre or customer service environment, coupled with a keen understanding of quality assurance methodologies. This role will involve overseeing QA workflows, providing constructive feedback, and generating comprehensive reports to drive continuous improvement. Initially, the QA Team Leader will also participate in QA tasks until the team is fully established.

Key Responsibilities:

Lead, mentor, and develop a team of QA Administrators

, focusing on performance management, training, and professional growth.

Leverage prior experience in a call centre or customer service setting

to enhance quality checks across communication platforms (calls, emails, online platforms).

Oversee all QA activities

, including quality checks, in-depth investigations, and the development of robust QA standards.

Monitor, analyze, and report on QA performance

, identifying trends and providing actionable insights and recommendations for improvement.

Facilitate effective communication

between the QA team and senior management.

Qualifications and Experience:

Matric (Relevant qualification advantageous).

Minimum of 1 year of experience in managing/leading a team.

Minimum of 1 year of experience in a customer service/call centre environment.

Quality Assurance experience advantageous. Strong administrative skills. Excellent verbal and written communication skills. Proven ability to lead and motivate a team. Analytical and problem-solving skills. Exceptional attention to detail. Ability to handle confidential information with discretion. Proficiency in Google Workplace (Google Sheets, Google Docs, etc.).

Why Choose Skills Academy?

Be part of a team that values growth, integrity, and collaboration. Opportunity to make a significant impact on the quality of education we provide. Starting Salary R9500 (Depending on experience and qualifications). Full Time Post (Not remote). Location: Bellville South. Start Date: 1 April 2025

To Apply:

Email your CV, proof of studies, qualifications, and a motivational letter to charne@skillsacademy.edu.za with "QA Team Leader" as your reference.

Application Deadline:

27 March 2025.

Job Types: Full-time, Permanent

Pay: From R9500,00 per month

Application Deadline: 2025/03/27
Expected Start Date: 2025/04/01