Job Description

To develop, control and monitor Quality assurance outcomes for the secured portfolio within Consumer collections. The CDR portfolio requires proactive quality control and monitoring to create optimal high performance amongst all teams.

Job Responsibilities

• Analyse and probe trends identified from week Quality evaluations conducted per portfolio.
• Provide a holistic and concise view on trends identified over a period of time, providing business intelligence in the form of management reporting.
• Adhere to Quality assurance protocols and create new protocols inline with business requirements.
• Compile and analyse monthly reporting on findings at individual/team and departmental level and provide useful management data on trends/change requirements and gaps.
• Assistance with preparation and compilation of QA performance across the portfolio.
• Proactive and holistic management of trends identified over a period of time, providing business intelligence in the form of root causes/ actions and regular monitoring
• Adhere to Quality assurance protocols and standards as set out by the Manager and Head of Department
• Required to perform adhoc QA activities/ research or projects based on business requirements.
• Responsible for identifying deviations to Business standards practices and the reporting thereof.
• Ensure alignment to governance and compliance requirements.
• Regular Stakeholder engagement with all business leads to ensure collaboration on key outputs.
• To lead a team of Quality assurers and ensure adequate and sustainable delivery of all quality functions required within the structured portfolio.

Essential Qualifications

• Professional Qualifications/ None
• Preferred Qualification
• Business Management, B Admin, Quality assurance or coaching diploma

Minimum Experience Level

• 5 years working and relevant industry experience

Type of Exposure

• Conducting root cause analysis
• Quality assurance or Coaching
• Developing ways to minimize risks
• Drafting reports
• Managing conflict
• Brainstorming ways of improving a product or situation
• Comparing two or more sets of information
• Communicating standards to others
• Writing business proposals
• Challenging the status quo with a view to improving the environment or internal stakeholders understanding
• Managing multiple projects
• Identifying trends
• Communicating complex information
• Providing strategic advice related to your area of speciality.

Technical / Professional Knowledge

• Financial Accounting Principles
• Governance and Compliance in Banking
• Business Process
• Client Value Management
• Coaching and mentoring
• Computer Literacy
• Liquidity risk,interest rate risk,credit risk
• Property Finance Knowledge
• Quality management and lean methodologies
• Workflow management

Behavioural Competencies

• Decision Making
• Work Standards
• Initiating Action
• Innovation
• Planning and Organizing
• Applied Learning

Please contact the Nedbank Recruiting Team at +27 860 555 566

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