Job Description

Responsible for safety and compliance with standards:

• Work to maintain audit process and audit tools related to quality improvement projects within FME standard practice Adapted QMS Tool
• Identify, monitor and deliver the organizations clinical audit program within the agreed timescales Clinic Audit Planning according to Risk Assesment
• Work in conjunction with Head of Clinical Quality to establish patterns or trends that require additional training or corrective action Quality Team Approach, Each Auditor have a Trainer per Region
• Assist training team to incorporate compliance and audit findings into training program Monthly meetings
• Writing audit reports and associated documents; maintaining the confidentiality and security of audit records

Representation:

• Represents the nursing care function of the Clinical Quality Team responsible for auditing of all NephroCare dialysis units. identifying risk factors belonging to nursing care and ensuring corrective actions are implemented. Opening of applicable CAPA and action plan with Responsible Persons and completion dates

Staff efficiency & performance:

• Performs overall clinic audits, with focus on ensuring efficient operations
• Is responsible for assisting in closing gaps and ensuring competence development via training & education Feedback Meeting after each Audit to assist in bringing clinic to Maintance mode, closing gaps and CAPAs
• Checks compliance with all applicable standards for staff under his/her coordination Included in QMS Tool Eg. SANC, HPCSA, BLS OH&S, Signed s according to Roles and Responsibilities allocated in Org Chart.
• Organizes nursing training and education in cooperation with Country Head Nurse and/or NC Training & Education Manager Monthly meetings discussing to allocate trainers according to identified training needs. 3 Training programmes: 1 Formal Annual Training Programme. 1 Clinic Specific Monthly Training Programme. 1 Clinic Specific Patient Monthly Training Programme.

Resource planning & allocation:

• Forms part of Clinical Quality Team and reports directly to Head of Clinical Quality
• Responsible for all documentation and recordkeeping of clinical Audits done Audit report of Findings and Recommendations including Assistance with Action plan and opening of CAPAs if needed

Leadership & people management:

• Steers the activity of Clinical Audits in clinics and implementing local headquarters strategy
• Ensures a good organizational climate, a performance-oriented attitude and a high level of commitment and cooperation between staff and Quality Team Continuous Communication with Clinic HN

NephroCare Value System

• Implementation of provider business positioning as value-based renal care provider
• Coordination of projects for further building value-based positioning of provider business
• Conception and development of corporate activities for provider positioning (e.g. online, congress)
• Guide the positioning of provider business within the brand identity of Fresenius Medical Care
• Planning, creation and approval of master communication content for provider business
• Management of master content platform NephroCare Value Platform
• Coordination and implementation of NephroCare Value Demonstration

• Development and continuous updating of content to support market communication
• Coordination of literature research
• Coordination of internal data analysis and publication planning
• Guide local market analysis of provider business to customize business positioning to address relevant stakeholders accordingly
• Development and localization support of suitable communication concept for provider business to different stakeholders

• Development of value demonstration strategy and tool box
• Coordination of local evidence development
• Localization of master contents
• Coordination of key project team
• Management of inter-regional market positioning activities and exchange of practices
• Project and budget planning for corporate project development

NephroCare Patient Engagement

• Contribute to the development of an approach and plan to improve patient experience in targeted countries, by fostering a culture of individualized patient care, based on empathy, respect and compassion, in line with the approaches from EMEA regions with each Audit, Patient round and interview

• Contribute to the overall patient experience approach; liaise with the other EMEA patient experience responsible teams to create synergies and learn from their experience Management and maintenance of all processes of Patient Grievance Directive
• Engage country management in participating countries and obtain buy-in from key stakeholders Involvement of Commercial Managers
• Create awareness and focus in the participating countries on individualized patient care Up to date and involve in all Quality Projects pertaining to patients.
• Design and implement approaches to identify, recognize and promote clinic staff displaying the right behaviors Involvement in Patient Grievance Committee assisting on Clinic and Country level.
• Assess, adapt and implement tools developed in EMEA for increasing clinic staff competence on patient experience Ensuring Correct Docs and tools are implemented Standardisation
• Develop new tools and approaches Part of Quality Team
• Assist the country in project management According to Quality Audit Plan and QIP Projects
• Liaise with HR to develop and implement organizational measures to maintain patient focus and competence Assist to identify topics on Skill Development plan Eg Computer literacy
• Monitor success Continuously and give feedback
• Identify ways to increase patient engagement with FMC, outside dialysis; promote and support the development of digital tools to increase patient engagement Participation in all Apps
• Develop marketing strategies, approaches and tools to support holiday dialysis growth Up to date with marketing materials and making it easy and remembering for Holiday patients to join
• Collect best practices and foster experience exchange on patient communities, tracking the organization and success on social connection level Monthly quality meetings discussing small and big wins

• Engage country experts in experience exchanges
• Collect & share best practices
• Assist the countries in planning patient community events
• Monitor success

2) Secondary tasks:Tasks performed regularly in addition to the main duties, but which do not determine the essential character of the position.

• Support other projects and activities of the department, to create synergies QIP Projects, SSA Hub
• Develop and give presentations and tools for project implementation: project introductions for participant buy-in, project status updates, tracking tools, etc. Manage Review Meetings and Minutes
• Contribute to project & budget planning activities Own Audit Plan and needs
• Travel to EMEA countries for project promotion & implementation

Fresenius Medical Care