Job Description

Education Required

• Relevant tertiary qualification
• In-house and/or external training in quality management
• Industry training in export requirements/protocols

Skills Required

• Good negotiation skills
• Good technical skills, especially knowledge of post-harvest disorders, their causes and the impact of the export handling chain on fruit quality
• Thorough understanding of economics of claims management and the quantification of losses due to poor quality
• Thorough knowledge of the concepts of total quality management, quality assurance and quality control
• Attention to detail and neatness

Experience required

• Quality-related experience with perishable products will be advantageous

Key Performance AreasAccreditations and market/client specific requirements/protocolKey Activities:

• Study and communicate client contracts and technical requirements
• Market/client specific label, marking & inner-packing requirements
• Knowledge and understanding of market specific protocols and requirements
• Assist Growers/Packing facilities in accreditations. (Internal audits)
• Control and manage MRLs for various markets

Key Result Indicators:

• Cover all technical fields of contract
• Need to adapt to structure and system changes, trends and industry information
• Incorporate requirements into packing guides
• Keep up to date with their latest requirements and build relationship
• Stay updated on latest changes and SOP regarding pre- and post-harvest chemicals

Effective handling and processing of quality feedback/informationKey Activities:

• Analyse arrival report information and file all reports
• Flag problem fruit on QX
• Verification and quantification of claims
• Internal quality reporting
• Compile claim reports to growers

Key Result Indicators:

• Manage disputes and conflict relating to impact of quality on supplier payments
• Calculate correct claim values
• Determine whether the cause of the claim is inherent, caused by supply chain, or related to market conditions
• Prevent risk on supplier payments for fruit with quality problems
• Report on quality issues during the weekly Ops meeting
• Claim resolution and settlement within 28 days
• Compile claim reports

Marine insurance claimsKey Activities:

• Log claims with insurers
• Follow marine claim procedures
• Gather evidence and documents to support claims
• Compile claim letter and supporting documentation per claim

Key Result Indicators:

• Efficient recovery of losses from service providers
• Identify actions to prevent re-occurrence, in collaboration with Logistic service providers and SC

Fruit inspectionsKey Activities:

• Inspecting fruit at source, port or market. Organizing third party inspections through internal & external service providers
• Process inspection information.

Key Result Indicators:

• Pre-shipment quality control and appropriate action to be taken if necessary
• Compile and upkeep of suppliers quality profiles

General Functions:Key Activities:

• Attend workshops and industry meetings.
• Compile grower/packhouse list and expiry dates of certificates. File all accreditation certificates and spray records. Compile receiver list and status of requirements etc.
• Familiarize yourself with market phytosanitary requirements and NDA specifications

Key Result Indicators:

• Remain informed of changing or new industry developments and/or requirements
• Compliance to export / market requirements

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