Job Description

The QI Coach will provide technical support to Districts and Sub-districts to implement and successfully run Operation Phuthuma nerve centers that are focused on data driven quality improvement problem-solving methodology.YOUR JOB WILL BE TO:Quality Improvement:

• Provide quality improvement technical support to district and sub-district management teams:
• Assist is the establishment and running of operation Phuthuma nerve centers.
• Develop quality improvement capacity within DOH management teams
• Assist DOH management teams to use data for improvement.
• Analyzing and interpreting data to identify opportunities for improvement.
• Design, develop and monitor improvement projects at district, sub-district and facility level.
• Capacity building for quality improvement within Aurum and DOH
• Analyzing data for reporting and project design purposes
• Assist in implementation of Quality Improvement activities by working collaboratively with a multidisciplinary team to identify gaps in service delivery and to identify and set improvement priorities.
• Continuous report writing, recordkeeping of all working procedures, identification of gaps, development and implementation of new procedures and standards.
• Follow-up on the implementation of changes and comment on improvements, ensure continuous improvement.
• Guiding and directing stakeholders in the development, implementation and measuring of quality improvement initiatives

Training:

• Conduct training workshops to build QI knowledge for all levels of DoH staff.
• Facilitate learning sessions and collaboratives.

Mentoring:

• Provide formal mentoring to DoH managers and facility level staff, to ensure skills transfer.

Capacitate Quality Improvement coaches and manage their day-to-day functions accordingly.Liaise with External and Internal Customers:

• Develop and maintain excellent working relationships with DoH management teams
• Form and maintain close working relationships with various specialists within Aurum and other organizations to ensure appropriateness and correctness.
• Represent Aurum at organisational and external stakeholder meetings.

General:

• Comply with all safety policies, practices, and procedures according to prescribed procedures and legislation.
• Report all unsafe activities to Senior Management/Human Resources.
• Adhere and maintain decision making authority as allocated to the position.
• Participate in proactive team efforts to achieve departmental and company goals. Adheres to the organisation SOPs, guidelines and confidential agreements.
• Provide leadership to others through example and sharing of knowledge/skill

Qualification / Professional Membership

• An appropriate diploma or degree in Health, Public Health, or related field
• Certificate in project management.

Work Experience:

• Significant experience in working with the department of health.
• Should have significant previous experience and technical knowledge of quality improvement.
• At least 2 years experience in quality improvement or related field.

Skills:Technical, functional and behavioural

• Track record of implementing and managing Quality Improvement projects
• Ability to analysis data for improvement purposes
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establishes facts and draw valid conclusions.
• Ability to transfer knowledge in an exciting and comprehendible way
• Good management skills
• Facilitation skills
• Mentoring skills
• Train the trainer skills
• Advanced verbal and written communication skills in English
• Excellent organizing skills
• Ability to work in a team context

Knowledge

• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spread sheet and graphics.
• Computer literate: Efficient in Microsoft office, Excel, PowerPoint, and spreadsheet application.

These appointments are subject to the preferred candidates obtaining the necessary security clearance, reference checking and competency assessment. We embrace employment equity and are committed to achievement of fair and equal representation of our workforce. Preference will be given to internal applicants and candidates from previously disadvantaged backgrounds.The Aurum Institute welcomes applications from all persons with disabilities.Whilst all applications will be carefully considered, only short-listed applicants will be interviewed. If you do not hear from us within 21 days of the closing date, this will mean that your application has been unsuccessful. All interviewed applicants will receive feedback as part of our continued drive towards people development.Closing date: 22 March 2024

The Aurum Institute