Job Description

Quality Improvement Mentor (IHFRM programme)Health Systems Strengthening /Quality ImprovementTo provide technical assistance, capacity building, and mentorship to healthcare providers and facility managers at Right to Care supported facilities.Skilled technical and academically qualified workersA Diploma in General and Community Nursing.Strong knowledge of quality improvement methodologies and tools.
Proof of current registration with SANCA relevant postgraduate qualification in HIV and AIDS.Training in Continuous Quality Improvement3-years experience in a community health setting/NGO.Mentoring and training experience.Proficiency in computers - Microsoft Office and PowerPointCOMPETENCIES REQUIRED AccountabilityTakes responsibility for all work activities and personal actions. Follow through on commitments, implement decisions that have been agreed upon. Acknowledges and learns from mistakes without blaming others and recognises the impact of one's behaviour on others. Attention to DetailThoroughness when undertaking a task through concern for all the areas involved, no matter how small. Monitors and checks own work, information, plans and organises time and resources effectively. CommunicationConveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral and listening skills. Dependability and ReliabilityBehaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Demonstrates regular and punctual attendance, rarely late for meetings or appointments. Follows written and verbal directions; complies with organisational rules, policies and procedures. Ethics and IntegrityEarns others' trust and respect through consistent honesty and professionalism in all interactions. Tells the truth and is honest in all encounters. Keeps promises and commitments made to others. Does the right thing, even when it is difficult. Does not yield to pressure to show bias or manipulate others. Avoids situations and actions considered inappropriate or which present conflict of interest. Adheres to a set of core values that are represented in decisions and actions. Does not misrepresent self or use position or authority for personal gain. Knowledge of the JobPossesses, acquires and maintains the technical/professional expertise required to do the job effectively. This is demonstrated through problem solving, applying professional judgement and competent performance. Understanding of job procedures, methods, facts and information related to assignments. Perform duties with minimal supervision but seek guidance where and when appropriate. Quality of Work and AccuracySetting high quality standards and striving for continuous improvement and to secure quality. Monitors and checks work to meet quality standards; demonstrates a high level of care and thoroughness; checks work to ensure completeness and accuracy.PRINCIPAL OUTCOMESKEY PERFOMANCE AREA (KPAs)KEY PERFORMANCE INDICATORS (KPIs)Quality Improvement

• Mentor facility management teams.
• Conduct training sessions and workshops to build capacity in QI principles, tools, and techniques.
• Assist facilities in developing quality improvement plans.
• Assist healthcare facilities in identifying and documenting areas for improvement and developing QI plans.
• Promote the use of data-driven decision-making and the application of quality improvement methodologies and tools.
• Advocate for the adoption of quality improvement practices and policies within all the supported facilities.
• Guide the planning, implementation, and evaluation of QI initiatives, ensuring alignment with the Right to Cares objectives and health system priorities.

Project Management

• Support the development and sustainability of QI teams and committees within healthcare facilities.
• Promote a culture of continuous learning and improvement among facility staff.
• Ensure all supported facilities align with IHFRM standards in all points of service at supported facilities.

Reporting

• Collect, analyse, and report on QI data to measure the impact and outcomes of improvement efforts.
• Provide feedback and recommendations for ongoing QI activities based on data analysis.
• Compile and submit assessment/support visit reports to the Quality Improvement Manager in time within the set timelines.
• Escalate any challenges to the Manager on time.
• Participate in relevant meetings, workshops, and conferences to share best practices and learnings.

Administration

• Share a schedule of CQI visits with the manager.
• Maintain accurate records of mentorship activities, training sessions, and QI projects.
• Contribute to the development of funding proposals and grant reports.
• Perform other duties as assigned by the Program Lead.

Technical Assistance:

• Assist healthcare facilities in identifying improvement areas, setting measurable goals, and developing action plans.
• Guide the collection, analysis, and interpretation of data to monitor the progress of QI initiatives.
• Facilitate the use of data to drive decision-making and to refine QI interventions.

Stakeholder Engagement

• Build and maintain strong relationships with healthcare facility staff, government officials, donors, and other partners.
• Ensure all quality improvement team members do tasks as always expected.

Proficiency in data analysis and use of statistical software.Closing Date: 22 July 2024

Right To Care