Job Description

BE PART OF THE WORLDS LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the worlds leading logistics and mail company.

Were one of the worlds largest employers, operating in over 220 countries and territories. Were Europes largest postal service, partner for eCommerce and pioneers in secure digital communication. Were number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and youll be working for a global company thats focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa were looking for

Vacancy

Quality Lead

Role Outline

To maximise the performance of the operation by directing the daily, weekly and monthly activities, providing leadership, motivation, training and development of the workforce, executing against customer requirements, operational performance and making DHL a great place to work. To manage, control and assess all stock returned to the Company, by meeting operational standards and procedures. To ensure all documentation is collected, collated and accurately presented according to the Company procedures and standards, confirming delivery of goods through an excellent customer focused delivery network.To support the Customer Service Organisation's vision and strategic objectives through First Choice by implementing a world class Quality Management System.

Key areas of responsibility include:

• Drive product quality as key value

• Delivery of KPIs [Key Performance Indicators]

• Respond proactively to changing operational needs through innovatively exploring new processes, which promote the knowledge base

• Adhere to the sites SHEQ rules and best practices

• To comply with and communicate statutory and Company Policies and Procedures

• Drive First Choice - QA EMEA Objectives

• Provide support and guidance to line management regards to operation process training

• Ensure that all operational processes are implemented within their relevant environments

• Ensure all relevant site processes and procedures are adhered to

• Control documents for all processes implemented must be kept on file as quality records

• Ensure that product safety, quality and integrity is not compromised during operational processes

• Report any breaches of Health & Safety regulations and incidents / accidents

• Manage external audit processes and ensure site-wide alignment of people and processes prior to audit being conducted

• Adhoc internal audits are conducted to ensure that operational processes are being implemented, trained and adhered to by all stakeholders

• Internal and external audits and support documentation must be kept as quality records

• Work in collaboration with other DHL sites to maximise efficiencies and best practices

• Provide high quality customer service to clients by means of reports

• Take ownership to deal effectively with queries, requests and complaints

• Compile and submit relevant reports and statistics to Management on a daily, weekly and monthly basis

• Ensure that QA stock is quarantined and released according to regulation or SOP

• Oversee and coordinate weight verification processes of products and report deviations detected

• Management of staff

• Give support, share knowledge and skills to other team members

• Deliver team member performance reviews and development

• Team building and morale management

• Ensure that all product complaints are investigated and identified as to the nature of the problem and dealt with effectively

• Ensure that product complaints are handled in accordance with Standard Operating Procedures.

• To be able to co-ordinate and perform promptly any product recalls

• Ensure that all batches distributed are batch traceable in the event of a recall and that all invoices and all pick tickets carry batch numbers where necessary.

• Manage the recall process whether it is instructed by the Client, or whether it is a Mock Recall.

• Ensure prompt liaison with the relevant autorities for product ecalls

• Ensure that goods returned are handled in a procedurally correct manner at the warehousing facility, determining reasons for return and any further actions that need to be taken, which must then also be recorded.

• To authorise the return to saleable stock of any returned goods in accordance with local legislation.

• Ensure that disposal or destruction of goods is correctly performed under proper control and according to SOP's so as to not be a health hazard.

• Ensure that goods on arrival at the distribution facility are placed in quarantine, and retained in quarantine until formally released.

• Ensure Client involvement in any decision to quarantine or dispose of returned, rejected or falsified products

• Check all relevant documentation in order to formally release final product for distribution.

• Ensure that a CAPA programme is implemented and maintained

• Ensure that the processes needed for the Quality Management System are established, implemented, and maintained

• Ensuring awareness of customer and quality requirements throughout the organization

• Functioning as liaison with internal and external parties on matters relating to the Quality Management System

• Assist with other ad-hoc duties are required

• When carrying out duties, following standing operating procedures and safe working practices

• Perform administrative tasks in line with the SOP

• Management of team to achieve objectives and KPIs

• Grow and develop current and new employees through coaching & mentoring

• General supervision of department

• Ability to communicate effectively with team members

Qualifications/ Skills/Competencies/Experiences

• 3 - 5 years warehousing / logistics Management experience in the Goods Return Area

• Experience on working with the Warehouse Management SAP system is preferable

• Alignment to ISO9001, ISO14001, SANS 1841,SANS289&SANS458

• Alignment to NRCS and other regulatory body requirements relating to food industry and food safety and quality

• Product knowledge

• Previous experience in implementation of a QMS

• Assist with stock counts

• Excellent knowledge of Quality & Risk processes

• Ensure compliance to Standard Operating Procedures

• Achievement of KPIs: DHL & Customer

• Adherence to SOPs

• Good understanding of quality as a key value

• Thorough knowledge of the organizational structure and functional abilities

• Take a methodical approach to recording information and obtaining required documentation, and talking to others involved in inventory integrity and quality

• Knowledge and experience of dealing with IR issues.

• General supervision of department

• Training of new employees as required

• Assist and manage time keeping

• Attend meetings as requested

• Customer relationship building

• Translate, analyse and deliver on customer requirements and needs through effective operations

• Strong interpersonal and communication skills

• Delivery of a safe, secure, clean and fair work environment for team members.

• Ability to build relationships at all levels

• Analysis and problem solving ability

• Exceptional organizational abilities

• Ability to work under pressure

• Excellent written and verbal communication skills

• Attention to detail, accuracy

• Strong ability to use computer devices & systems

• Able to work under pressure

• Computer /word processing/Typing: - Word, Excel, PowerPoint

• MS office proficiency - Word, Excel, PowerPoint

• Excellent administration skills

Languages

English - verbal and written

DHL