Job Description

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world's leading logistics and mail company.


We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.


Join us and you'll be working for a global company that's focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.


And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we're looking for...

Quality & Regulatory Assurance Lead: Africa

Role Outline

Develop, influence and drive the Quality agenda and strategy for Africa (aligned with the Global & EMEA strategy) to give each cluster and country a leading edge in retaining clients and engaging new clients, by ensuring customer expectations and standards are met. Manage the delivery of Africa QRA responsibilities in the given area - Cluster, Country, Sector or Site, by supporting the business in LSHC operations and all other sectors in Africa. Drive the Quality teams (including LSH Quality) across Africa to develop and deliver the Quality roadmap including rigorous change management towards all stakeholders. Ensure governance and develop and maintain strong relationships with internal peer group, clients and regulators. Provide effective establishment, implementation, application and continuous improvement of QRA initiatives, agenda, principles and requirements in alignment and compliance with Global QRA strategy and Regional QRA initiatives. Develop and drive the Customs agenda and strategy for Africa (aligned with the Global & EMEA strategy) to give each cluster and country. Act as a Country or Sector Business Partner within the OE teams to ensure that Site Managed QRA is successfully executed and that effective standards (e.g. DHL QMS, ISO 9001 where applicable, with focus on LSHC, GxP and regulatory requirements etc.) are delivered.

Key areas of responsibility include:

Driving the delivery of QRA processes in Africa aligned to the strategic business agenda. Management and measurement of Service Quality Initiatives - monitoring the Service Quality KPIs, investigation and root cause analysis & support operations with correcting actions to ensure high service quality. Support OMS FC Implementation: Training and Coaching on Work Instructions and SOPs and other Elements aligned to site implementation resources and OMS FC Advisors. Start Up project support: Ensure that sites operate to DSC Quality Standards, plus regulatory & customer requirements, aligned with Operations and Project Managers. Conduct Site Audit process: Using QPA/Gemba techniques integrated to OMS FC Standards Confirmation if applicable. Delivery of Site Training: Online, calls, courses and coaching delivery on critical QRA skills and requirements. Quality related training (Root cause analysis, problem solving, etc.). Review of Self-Assessment & CAPA Management: Provide feedback and focussed support to Operations. External/Customer audit support & liaison: Selective support for audit preparation & response (directed by Africa OE Lead). Service Quality Metrics Monitoring trends, Conduct Investigations & develop actions and countermeasures. Guide Regulatory & Licensing Activity, including Customer and Trade Compliance: Support and advice for Site Operations in compliance areas. Ensure the Quality of the operating process and the certifications required legally, by clients or at the corporate level. Responsible for the development, management and maintenance of all elements of the Quality Management System (QMS). Support EMEA Leadership in QRA support. Ensure the Quality of the operating process and the certifications required legally, by clients or at the corporate level. Compliance First Mindset: GMP, GDP, ISO 9001 and 13485 requirements; Act as the company representative with the local authorities by being named in the relevant GxP licences. Up to date with local/country/sub-regional regulatory changes and ensure appropriate measures are taken in a timely manner within the business. Guide operational and non-operational departments on quality standards and regulatory requirements and issues as well as providing visibility of compliance status to the Operations Excellence lead, business units as part of the management review process. Supply input, review and support solutions for new and existing clients - All services incl. LSHC. Solution and Budgetary responsibility. Supply input, review and support solutions for new and existing systems linked to QRA systems. Team leadership and development: Coaching support for Quality Champions, Site Management and country/sector leadership teams. Training & Development: Understands and coach others on processes, tools and standards. Ensures training requirements are met. Identify and address skill gaps. Communication & Engagement: Communicates site, company, and other pertinent information to team. Shares customer and DHL Supply Chain information accordingly. Strong stakeholder management. Guide people in the change process from actual operative procedures to the new procedures. Ability to work effectively across the business to influence and achieve targets. Drive new business through the QA function and working with clients.

Qualifications & Experience

Matric. Recognized science degree such as Pharmacology, chemistry and/or biology LSHC qualification e.g. have been an RP or a QP Certified Quality Auditor. Project / program management certification or relevant experience. Operational experience of the Supply Chain, LSHC, Pharmacy or similar process industry (e.g. Manufacturing, activity involving shopfloor labour processes. Extensive knowledge of LSHC requirements, current GxP and regulatory requirements applicable in the industry At least 7 - 10 years of management/supervisory responsibility and professional experience in logistics industry Experience in leading non-specialists in technical and regulatory applications. Credible with Operations staff in Gemba and Coaching activity. Experience and working knowledge of Quality Assurance principles and methodology. Experience conducting/leading successful acquisition of certifications and accreditations (e.g. ISO) of a relatively large and complex organization and subsequent management of a quality system. Extensive knowledge of LSHC requirements, current GxP and regulatory requirements applicable in the industry and Implementation experience of GMP, GDP, ISO 9001 and 13485 requirements Functional expertise in other areas such as project work, development, change management etc. is preferred, with exposure to working on large, complex projects or operations. Quality Role expertise in gaining/maintaining pharmaceutical and medical device licenses. Ability to manage own and outsourced work in an organized and methodical way, maintaining accurate records and reporting progress. Detailed knowledge of logistics processes (warehousing and transportation), especially LSHC and manufacturing operations. Knowledge in DHL strategic quality products (e.g. Etq, ICS). In depth understanding of FC processes and LEAN approaches. Experience of working in and with multiple operations. Effective management in a diverse geographic and multi-cultural environment.

Competencies & Skills

Maintains effective relationships with customers. Develops, commercializes and delivers high quality / innovative services and solutions. Inspires customers (Internal and External) and gains their commitment. Gains organizational alignment and support for customer needs. Maintains a visionary and global perspective pertaining to strategy. Develops sustainable strategies that support Investment, Provider and Employer of Choice Inspires and aligns the organization to make the strategy a reality. Establishes clear, challenging and achievable objectives. Aligns resources and the organization to achieve objectives. Regularly reviews and communicates progress against objectives and adjusts as needed. Champions continuous improvement and innovation Inspires results and respect through empowerment, accountability recognition and rewards. Provides employees with candid and regular feedback. Provides employees with development opportunities. Supports employees with career opportunities. Inspires employees to develop themselves. Conveys a clear sense of personal goals and values. Actively seeks feedback to improve performance. Develops new skills and modifies behaviours based on feedback. Takes personal responsibility for careers and development. Excellent verbal and written communication skills, including good facilitation skills. Leadership and influencing skills. Ability to enter and manipulate data to generate reports in a timely manner. Excellent analytical and problem-solving skills. Basic computer skills, including spreadsheets, databases, and word processing using applications such as Microsoft Office for tracking, analysing, and communicating related data. Ability to read and interpret technical documents and regulations. Ability to be flexible and work effectively (deliver results) with a practical outlook within a dynamic matrix organization with minimal supervision. Good presentation and project management skills; Change Management and Executive Presentations skills Interpersonal skills with the ability to express an opposing view effectively and diplomatically.

Languages

English - verbal and written - Fluent.