Job Description

Team Leader/ Junior Call Centre Manager

Our client is searching for a Team Leader/ Junior Call Centre Manager.

Your Key Result Areas as Team Leader / Call Centre manager are outlined below but are not limited to the following; a specific outlined job specification will be crafted with you. 
Recruit, Train and Develop Financial Agents 
Manage and Motivate the Team 
Meet and Exceed Sales Targets
Report Daily, Weekly and Monthly on KPI of the team 
Lead Management 
Performance Management of Team 
Attendance and Time Keeping for you and team 
Quality Assurance on Calls
Quality and meeting CAR 
Reporting and Tracking of Leads for Partners 
Coaching and Mentorship of Team Members 

Requirements:
At least 3 years’ experience in Debt Counselling
Must have exceptional MS Excel skills with strong skills with Pivot Tables and the ability to manage data
Leadership and ability to manage a team
Must be experienced in Preparing Team Huddle Sessions 
Ability to QC calls and provide coaching to staff
Experience in managing a sales outbound team. 
Exceptional leadership qualities. 
Good customer service background. 
Ability to work in a team. 
Understanding of data and reporting
Excellent computer/ admin/ data skills 
Ability to manage data 
Call centre stats and reporting daily/ weekly and monthly 
Excellent verbal and written communication skills
Understanding of data and reporting 

Salary: Market related based on experience.

Please forward updated resume in MS Word with your application. Note; if no correspondence is received within 6 weeks of your application, please consider your application as unsuccessful.

Skills Required