Job Description

Customer Service Representative (Property Management)As a Customer Service Representative in property management, your role is crucial in ensuring tenant satisfaction and maintaining positive relationships with property occupants. Here are the key responsibilities:Provide Excellent Customer Service:

• Interact with tenants, owners, and prospective renters in a friendly and professional manner.
• Address inquiries, concerns, and requests promptly and courteously.

Leasing Support:

• Assist with leasing activities, including showing vacant units to potential tenants.
• Explain lease terms, rental policies, and property amenities to interested parties.

Tenant Relations:

• Handle tenant complaints, maintenance requests, and other issues.
• Collaborate with property managers to resolve disputes and ensure tenant comfort.

Administrative Tasks:

• Maintain accurate records of tenant interactions, lease agreements, and service requests.
• Handle rent collection, lease renewals, and move-in/move-out processes.

Property Inspections:

• Conduct periodic inspections of units to assess maintenance needs and compliance with lease terms.

Financial Responsibilities:

• Assist in rent collection and follow up on delinquent accounts.
• Manage petty cash and maintain financial records related to tenant payments.

QualificationsTo excel in this role, you should have the following qualifications:

• Customer Focus: A genuine desire to assist tenants and address their needs.
• Communication Skills: Strong verbal and written communication abilities.

• Working knowledge of property regulations.
• Proficiency in Microsoft Office and property management software(Rent Manager).
• Understanding of marketing and accounting principles.
• Organization and Time Management: Ability to handle multiple tasks efficiently.

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Remote VA PH