Job Description

Real Estate Sales AdministratorOur client is growing its reputation as a lifestyle-focused estate agency in the UK, offering a dynamic and engaging service.Theyre a proudly independent business with big ambitions and voted as the best estate agency in their region for 5 years in a row. Challenging tradition is in their blood, and theyre looking for a Sales Progressor to push their sales through and help take their brand to the next exciting stage of growth.The successful candidate will work remotely from South Africa.About you:
Their customers value their non-traditional ethos, and sales progression plays a pivotal role in building relationships and adding value at every step. You will be responsible for holding the hands of both the buyers and sellers from the point of offer acceptance to completion. Your role will involve handling sometimes tricky objections, providing outstanding customer service, and building strong relationships with all clients and referral partners/solicitors/surveyors/other estate agents in chains, etc.The Sales Progressor role:

• Proactively liaising between parties and clients to ensure both buyers and sellers receive the best possible service.
• Managing expectations of both buyers and sellers
• Ensuring our internal system is constantly updated with written notes
• Proactively managing chains
• Solution finding for any objections/issues that arise and working on these in a preventative manner.

Transaction Management:

• Oversee and positively influence and add value to the entire property transaction process, for buyers and sellers, from offer acceptance to completion.
• Solution finding for any objections/issues that arise and working on these in a preventative manner.

Customer Service and Relationship Building:

• Provide excellent customer service to clients, ensuring a positive and memorable experience.
• Build and maintain strong relationships with vendors and buyers. Noting that whilst they work for the sellers, they want the buyer to have a great experience and are conscious of their position as a potential future client.

Communication and Liaison:

• Act as the central point of contact for vendors and buyers, providing regular updates throughout the transaction.
• Liaise with mortgage brokers, surveyors, estate agents in chains, and solicitors to facilitate smooth communication and cooperation.

Problem-Solving

• Identify and address potential obstacles, working collaboratively with stakeholders to find solutions.
• Mitigate risks and ensure a successful and timely completion of transactions.

Objection Handling:

• Skillfully handle objections that may arise during the transaction process, ensuring a positive resolution.

Qualifications and Skills:

• A minimum of 1 year of experience in a real estate sales and administrative process.
• Must be fully equipped to work from home.
• Exceptional communication and organisational skills are essential.
• Detail-oriented and focused on delivering accurate and timely results.
• Knowledge of the property sales and conveyancing process and legal requirements.
• Proficient in using relevant software and systems.
• A creative and level-headed approach to problem-solving
• Excellent customer service
• Attention to detail.
• Self-motivated and driven to deliver results independently, but within a team environment.
• Up-to-date knowledge of property compliance and Anti Money Laundering regulations

Why youll love working with our client.

• They value customers more than anything.
• They are independent, and proudly creative in our approach.
• They are on a shared mission to change the reputation of our industry.
• They dont have any big cheese to answer to which means they can act quickly on the great ideas.
• They are a tight team of good people who work hard, and share the good results.
• They are a climate-positive workforce.

Remuneration:

• Salary between R20,000 and R25,000 per month (CTC) depending on experience.
• A potential to earn commission based on performance.

The Key Recruitment Group