Job Description

PURPOSE OF THE JOB:

Responsible to handle all incoming calls, and the entire well-established and functional telephone system. Receiving visitors to Agrinet and responsible for own general administration and documentation.

DUTIES AND RESPONSIBILITIES OF THE JOB:

Operate Switchboard on a daily basis and answer telephone a friendly manner in average of 5 seconds per call and assist all clients in order to deliver excellent customer service Screening of call and only transfer when applicable on a daily basis Always, when transferring calls to an internal customer ensure the customer is available or someone in the team that can assist. Send an email to the internal customer when taking a message with the necessary details (Client name, telephone number, brief reason for call, time called). Always determine nature and purpose of the visit Immediately phone internal customer to receive visitor at reception Do not allow any external visitor to enter the building unassisted Ensure that the reception area is always presentable and neat. Transfer calls to the correct internal client or assist with the necessary information from external clients Manage the Car Wash schedule Ensure there is enough sign in paper to the employees on a daily basis and submit to the Risk Manager daily Receive incoming hand delivered mail/courier parcels and ensure relevant person signs for it or sign for it after obtaining approval from the relevant person Send Birthday Emails to Agrinet employees daily Arrange with the relevant line manager for a temporary person when taking leave


National Senior Certificate At least 1 year working as a receptionist / switchboard operator Switchboard experience.

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We are committed to transformation through the appointment of persons from designated groups and potential candidates from these groups will enjoy preference. Kindly note that a consumer credit record will be requested in respect of all appointments which involve dealing with cash or finances. Should you meet the above requirements and be of the opinion that you can make a contribution to the company, kindly register and apply on our Career Page at www.groupcareers.co.za Should we not have contacted you within six weeks of the closing date, you may assume that your application has been unsuccessful.

CLOSING DATE: 24 February 2025