Job Description

Job SummaryJob Summary:The Receptionist at Guest House/Apartment Complex serves as the first point of contact for guests and visitors, providing a warm welcome and ensuring a smooth and pleasant experience during their stay. This role involves managing front desk operations, handling inquiries, assisting with reservations, and supporting day-to-day administrative tasks.Key Responsibilities:

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Assist guests with the check-in and check-out process, ensuring all information is accurately recorded.
• Respond to guest inquiries and requests, both in person and via phone or email, promptly and efficiently.
• Provide information about the property, local attractions, dining options, and transportation services.
• Address and resolve guest issues or complaints in a timely and courteous manner.
• Ensure all guest information is accurately entered into the system and updated as necessary.
• Manage room availability and coordinate with housekeeping to ensure rooms are ready for guests.
• Keep management informed of any guest feedback, complaints, or unusual situations.
• Maintain a log of daily activities, guest interactions, and any incidents for reporting purposes.

Qualifications:

• Previous experience as a receptionist or in a similar role, preferably in hospitality or property management.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems, including booking software and Microsoft Office.
• Ability to work independently and handle various tasks with minimal supervision.
• Professional appearance and demeanor.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Working Conditions:

• Reception desk environment, requiring long periods of sitting or standing.
• Interaction with guests, staff, and vendors in person, over the phone, and via email.
• May require occasional lifting of light items, such as luggage or packages.

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