Job Description

Job Details
Closing Date 2024/03/14
Reference Number SHO240307-10
Job Title Receptionist (Eastern Cape - PE)
Job Type Permanent
Location - Country South Africa
Location - Province Eastern Cape
Location - Town or City Port Elizabeth
Purpose of the Job

The purpose of the Receptionist role is to professionally welcome visitors and effectively manage the switchboard to ensure that calls are correctly and efficiently routed, and messages are delivered to the relevant staff without delay. As a receptionist, you will be the first point of contact for staff, clients, customers and stakeholders.

Job Advert Details
Job Category Other
Job Objectives

Answer calls professionally and routing calls as needed.
Greet clients and visitors with a positive and helpful attitude.
Provide basic and accurate information in-person and via phone/email.
Prepare meeting.
Respond to queries via email and escalate to the appropriate parties.
Assist with necessary correspondence, when required to do so.
Manage the ordering and maintenance of stock and stationery.
Ensure that all tasks/duties are done according to outlined procedures and standards.
Suggest and implement new initiatives to support the development of the role as required.
Qualifications

Grade 12 certificate - (essential).
Experience

+4 years experience in an administrative/secretarial/clerical role - (essential).
Proficient in MS Office including Word, Excel, PowerPoint, Teams and Outlook - (desired).
Experience in a retail or FMCG environment - (desired).
Knowledge and Skills

Key competencies and work ethic
Energetic and vibrant, enjoys working in a dynamic, fast paced environment.
Well-developed interpersonal skills, self-awareness, and personal influence - able to interact, engage and maintain professional relationships with people at all levels of the corporate structure.
Able to work under pressure, prioritise and balance numerous competing demands in a high-volume, high pressured, fast-paced working environment.
Organised and detailed - Plans, coordinates and executes functions, practices, and procedures to realise business unit goals and objectives. Vigilantly watches over work processes, tasks, and outputs to ensure accuracy and initiates action to correct any quality concerns.
Stakeholder orientated - Committed to providing a high-quality stakeholder service. Ensures stakeholder needs are understood, problems timeously resolved, and expectations met.
Personal integrity - Has good judgment and discretion to manage and maintain confidentiality. Takes accountability for actions and mistakes.

Shoprite Holdings