Job Description

Front Office Receptionist:
Franschhoek, Western Cape: A distinguished 5-star hotel and wine estate, perched above the picturesque Franschhoek Valley, has an opportunity for a Receptionist to join their Front of House Team.

The Front Desk Administrator plays a pivotal role in this organisation, being the primary point of contact with guests and visitors and should therefore possess excellent customer service skills.

PLEASE NOTE THAT ONLY CANDIDATES WHO ARE RESIDENT IN THE FRANCSHHOEK AREA WILL BE CONSIDERED FOR THIS POSITION

Criteria

• Matric
• Previous experience in an upmarket hospitality environment
• Willing to work night shift is a key requirement for this position
• Fluent in written and verbal communication in the English language and must be able to speak and understand the primary language used by the guests visiting the establishment
• Customer service skills
• Ready for a new challenge in life and a long-term involvement in his/her future job
• Be reliable and trustworthy
• Good communicator who has patience and the ability to remain calm in stressful situations
• Have the ability to accept criticism and work well under pressure
• Be a positive person with charisma while remaining highly professional
• Excellent computer and administrative skills
• Good team player who performs duties with sensitivity and understanding
• Be thorough and pay attention to detail

Responsibilities:

• Have a good current knowledge of Hotel Reception processes
• High level people and guest relations skills
• Welcoming guests and ensure that they are fully enlightened on the facilities at the property during the check-in process
• Consistent in representing the establishment in a very positive and professional manner
• Keep clear and comprehensive records of guest room bookings and billing
• Possesses a working knowledge of the Reservations Department. Takes same-day reservations and future reservations when necessary, and be fully knowledge on cancellation policies
• Report issues of maintenance and other problems to Management
• Thorough knowledge of the property, rates, regional tourist attractions, events and places of interest
• Coordinate room status updates with the housekeeping department of all check-in and check-out details
• Telephone duties: Excellent telephone etiquette is required

ONLY CANDIDATES RESIDENT IN THE FRANSCHHOEK AREA WILL BE CONSIDERED FOR THIS POSITION

Helderberg Personnel