Job Description

Front Office Receptionist:Franschhoek, Western Cape: A distinguished 5-star hotel and wine estate, perched above the picturesque Franschhoek Valley, has an opportunity for a Receptionist to join their Front of House Team.The Front Desk Administrator plays a pivotal role in this organisation, being the primary point of contact with guests and visitors and should therefore possess excellent customer service skills.PLEASE NOTE THAT ONLY CANDIDATES WHO ARE RESIDENT IN THE FRANCSHHOEK AREA WILL BE CONSIDERED FOR THIS POSITIONCriteriaMatricPrevious experience in an upmarket hospitality environmentWilling to work night shift is a key requirement for this positionFluent in written and verbal communication in the English language and must be able to speak and understand the primary language used by the guests visiting the establishmentCustomer service skillsReady for a new challenge in life and a long-term involvement in his/her future jobBe reliable and trustworthyGood communicator who has patience and the ability to remain calm in stressful situationsHave the ability to accept criticism and work well under pressureBe a positive person with charisma while remaining highly professionalExcellent computer and administrative skillsGood team player who performs duties with sensitivity and understandingBe thorough and pay attention to detail Responsibilities:Have a good current knowledge of Hotel Reception processesHigh level people and guest relations skillsWelcoming guests and ensure that they are fully enlightened on the facilities at the property during the check-in processConsistent in representing the establishment in a very positive and professional mannerKeep clear and comprehensive records of guest room bookings and billingPossesses a working knowledge of the Reservations Department. Takes same-day reservations and future reservations when necessary, and be fully knowledge on cancellation policiesReport issues of maintenance and other problems to ManagementThorough knowledge of the property, rates, regional tourist attractions, events and places of interestCoordinate room status updates with the housekeeping department of all check-in and check-out detailsTelephone duties: Excellent telephone etiquette is requiredONLY CANDIDATES RESIDENT IN THE FRANSCHHOEK AREA WILL BE CONSIDERED FOR THIS POSITIONhttps://helderbergpersonnel.co.za/current-positions/

Helderberg Personnel