Job Description

Job Summary Reception Duties:Customer Service & Reception: Greeting and Welcoming: Greet members and guests warmly and professionally.
Answering Inquiries: Answer phone calls, emails, and in-person inquiries efficiently and accurately.
Booking Services: Book tee times, pro shop appointments, and other club services.
Handling Payments: Process payments for services and merchandise.
Information and Assistance: Provide information about club rules, events, and amenities.
Maintaining a Clean and Organized Reception Area: Ensure the reception area is tidy and welcoming.Administrative Tasks:Data Entry: Maintain accurate records of member information and bookings.
Membership Management: Assist with membership inquiries and renewals.
Mail Handling: Sort and distribute mail.
Communication: Ensure effective communication between members, staff, and management.
Familiarity with Software: Proficiency in using relevant software, such as booking systems and Microsoft Office.
Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris.Requirements:Grade 12
A formal qualification
Previous experience in a receptionist or customer service role is often preferred.
Experience in the hospitality or golf industry can be an advantage.
Professional Appearance: Maintaining a neat and professional appearance is important.
Flexibility: Willingness to work weekends, holidays, and occasional evenings as needed.
Teamwork: Ability to work both independently and as part of a team.
Knowledge of the Club: Familiarity with the club's facilities, events, and policies is helpful.Craven Cottage CCRecruiter

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