Job Description

We are seeking a friendly and professional individual to join our team as a Receptionist. As the first point of contact for guests, the ideal candidate will have excellent communication and customer service skills. This role involves managing the front desk operations, handling reservations, assisting guests with inquiries, and ensuring a positive overall experience for our visitors.Responsibilities:

• Welcome and Greet Guests: Provide a warm and friendly welcome to guests upon arrival, while also efficiently and accurately assisting with check-in and check-out processes.
• Reservation Management: Handle reservation requests to ensure accuracy and timely confirmation, and maintain an organized system for tracking reservations, room availability, and related requests.
• Customer Service: Promptly and professionally address guest inquiries, concerns, and special requests, while also providing information about hotel facilities, services, and local attractions.
• Communication: Efficiently handle phone calls, emails, and in-person inquiries by directing them to the appropriate departments, while also relaying messages and information to guests and staff members as necessary.
• Administrative tasks: Perform administrative duties such as data entry, filing, and maintaining guest records, while also managing cashiering responsibilities including processing payments and balancing cash drawers.
• Problem Resolution: Resolve guest issues and complaints in a timely and effective manner, ensuring guest satisfaction.
• Collaboration: Coordinate with other hotel departments to ensure smooth communication and guest services, while also collaborating closely with housekeeping to manage room turnovers and maintain cleanliness standards.
• Security and Safety: Maintain a secure and safe environment by monitoring guest access and following safety protocols.
• Upselling: Promote hotel amenities and services to guests, encouraging additional bookings or purchases.

• 1 - 2 years relevant front of house or related experience
• 2 years solid customer service experience
• Previous experience in a customer service or receptionist role
• Experience within the Hospitality & Tourism Industry (preferred)

• Customer Service Orientation: Being polite, approachable, and helpful to create a positive impression, actively listening to inquiries, and providing clear and accurate information.
• Communication Skills: Expressing oneself clearly, both verbally and in writing, adapting communication style to different situations, and effectively managing phone calls and messages.
• Organizational Skills: Summary: Managing multiple tasks simultaneously, maintaining an orderly reception area, and efficiently handling appointments, schedules, and administrative duties.
• Adaptability: Handling unexpected situations and changes with composure, being flexible in responding to inquiries, and maintaining professionalism in dynamic environments.

Dream Hotels & Resorts