Job Description

The Receptionist is the first point of contact for students, parents, staff, and visitors, playing a crucial role in the smooth operation of the school's front office. This position ensures effective communication and provides administrative support across various departments. Key responsibilities include, but are not limited to:Key Responsibilities:Front Desk Management:

• Greet and welcome visitors, students, and staff warmly and professionally.
• Manage the school's main phone line by answering and directing calls promptly, maintaining excellent telephone etiquette and providing a personalized experience.
• Handle inquiries from parents, students, and the public, offering accurate information or directing them to the appropriate department.
• Oversee the student sign-out register for early leavers and manage the issuance of gate passes.
• Record late arrivals and update information in SIMS.
• Always maintain a professional image.
• Ensure the front desk area and surroundings are neat and clutter-free.

Visitor Management:

• Maintain a secure and organized visitor sign-in process, issuing visitor badges and ensuring compliance with school policies.
• Notify relevant staff members of visitors' arrivals.

Administrative Support:

• Assist with filing, data entry, printing, copying, and general administrative duties.

• Support the preparation and distribution of school communications, including newsletters, announcements, and event invitations.

• Manage incoming mail and deliveries, ensuring timely distribution.
• Help organize school events, meetings, and parent-teacher conferences, including room bookings and catering arrangements.
• Oversee Karri management by loading events for payment and generating reports on payments and outstanding balances.
• Distribute and control car decals.
• Follow up on student absenteeism.

General Office Duties:

• Maintain cleanliness and organization of the reception area.
• Ensure office supplies are stocked, and order additional supplies as needed.
• Provide support to other administrative staff and assist with special projects as assigned.

Skills:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with basic office equipment.
• Strong organizational and multitasking abilities.
• Capable of handling sensitive and confidential information with discretion.
• Friendly and professional demeanour, demonstrating a strong commitment to customer service.

Behavioural Attributes:

• Attention to detail
• Approachable
• Patient
• Strong interpersonal skills
• Resilient and flexible
• Ability to multitask
• Commitment to confidentiality

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