Job Description

Job Purpose:

To recover damages from Insured or Uninsured Third Parties following losses suffered by the customers/Insureds and negotiate the reduction of claims cost and retention of the customers.

Responsibilities:

Investigation and Analysis:

Identify, gather relevant information, analyse, and investigate the merits of the claims in accordance with standard operating procedures and regulatory laws. Determine and decide the feasibility of the on-going recovery process, after assessment of various factors, to minimize all costs related to the recovery and Litigation.

Utilize Recovery System to effectively provide monthly Global Statistics.

Document Preparation:

Prepare an appropriate letter of demand to the third-party insurers/ representatives in accordance with the standard operating procedure and system strategies. Produce accurate evidentiary reports for submission to third parties.

Settlement Negotiation:

Utilising your expertise to successfully negotiate the appropriate settlement with third party insurers/representatives in accordance with the relevant law and standard operating procedures and make relevant recommendations to senior colleague(s).

Where settlements cannot be reach successfully and taking all aspects into consideration [Merits/Quantum/Legal Costs], proceeding to hand claim over to AIG Legal Panel in order to Litigate.

Payment Management:

Effectively manage Recovery payments from third party insurers/representatives/Individuals .

Customer Management:

Manage short term insurance customer (policy holder) relationships and expectations by using relevant operating system(s). Review, verify and update the customer claims in accordance with Standard Operating Procedures /Best Practise Guidelines.

Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.

Correspondence:

Respond to routine requests using form letters or emails and to more unusual requests by editing templates to create customized responses.

Continuous Development:

Ensure up-to-date knowledge of company products, systems, and procedures. Develop and maintain an understanding of relevant external regulation, and industry best practices through ongoing education.

Governance:

Understand and manage SLA timeframes and legislative prescriptive timeframes with the third-party insurers/ representatives and act timeously to resolve problems.

Work Scheduling and Allocation/Time Management:

Organize own work schedule to get the job done, coordinating with support services, and assigning short-term tasks to others if necessary.

Support management on reporting accurate figures and statistics.

Technical Competencies:

Negotiation:

Negotiate and provide technical guidance when required on how to help the organization by obtaining consensus between two or more external parties who may have different interests.

Verbal Communication:

Uses clear and effective verbal communications skills without supervision to express ideas, requesting actions and formulating plans.

Planning and Organizing:

Plan, organize, prioritize, and oversee activities to efficiently meet business objectives.

Writing skills:

Uses clear and effective writing skills to express ideas, request actions and formulate plans.

Numerical Skills:

Uses an understanding of numerical concepts to perform mathematical operations such as report analysis.

Computer skills:

Supports business processes by understanding and effectively using standard office equipment and standard software packages. Office suite software (Basic to Intermediate).

Action Planning:

Develop appropriate plans or perform necessary actions based on recommendations and requirements.

Policy and procedures:

Monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.

Law and Regulations:

Professionally interpret and apply knowledge of laws and regulations.

Analysis:

Analyse data for use in claim verification to help guide decision making.

Presentation skills:

Communicate with other people and provide technical guidance when required on speaking in a clear, concise, and compelling manner

What we're looking for:

Demonstrated insurance recovery experience or ten years of general Recovery related experience essential.

Strong organizational skills and attention to detail

Excellent verbal and written communication skills in local language and English

Strong analytical decision making, problem solving and communications (oral and written) skills

Demonstrated ability to manage and prioritize case load with limited supervision

Demonstrated ability in time management and establishing priorities

Advanced knowledge of civil justice systems

Ability to organize data and write case investigative reports

Ability to alter workflow to create and pursue leads that would support a recovery case

Agility to work in tight timelines when necessary

Advanced working knowledge in specialty of insurance a plus

College degree preferred

PC skills and experience with various database search systems



At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.



Enjoy benefits that take care of what matters



At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security--as well as your professional development--to bring peace of mind to you and your family.



Reimagining insurance to make a bigger difference to the world



American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us -- across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.



Welcome to a culture of belonging



We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.



AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.



AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.



Preference will be given to previously disadvantaged candidates in line with the company's Employment Equity Plan. Specific preference will be given to people with disabilities.

Functional Area:

CL - Claims



AIG South Africa