Job Description

1. Provides courteous service to customers by operating the switchboard according to standards2. Communicates clearly and courteously3. Demonstrates fluency in the use of equipment4. Transfers incoming calls promptly to the appropriate extension5. Responds to customer questions regarding the hotel, in-house facilities and local events6. Provides courteous, prompt and accurate inter-hotel communications to staff and customers7. Takes and orders accurate and complete room service orders and effectively communicates the orders to the room service operations and kitchen teams via the POS system.8. Takes and delivers accurate and complete messages9. Ensure the complaints log is completed and handed to the Lead to take to morning meeting daily10. Follows established hotel security and safety policies as required11. Identifies and forwards incoming faxes, customer mail, packages and messages promptly12. Assists individual reservations team where possible to execute quotes and bookings for queries or 9 rooms or less13. To ensure when quoting that the correct rate and availability of the hotel is given to the guest14. Prepares VIP in house list as requested15. Prepares lists and reports as requested16. Assists guest with faxing, typing and other administration needs17. Checks and signs the log sheets of room service and all guest requests, follow up and improve any discrepancies18. Ensure all documentation is up to date and filed correctly19. Ensure all equipment is in working order and stationary stocked20. Contribute to the development of employees, services and procedures21. Attends meetings and training required by the RED GEN LEAD22. Is aware and carries out RED service concepts23. Handles guest complaints efficiently and ensure RED GEN LEAD is informed24. Is fully aware of current hotel promotions and convey effectively25. Accepts flexible work schedule necessary for uninterrupted service to hotel guests26. Continuously seeks to endeavour professionalism in own job function27. Follows any reasonable instruction given from a Lead28. Stays current with activities in the hotel by reviewing the communication log book each shift; updates log book for next shift29. After every shift, a handover email is to the sent to the RED GEN LEAD30. Ensures that the staff transport lists are accurately and efficiently sent to the transport company prior to 4pm each day as per the staff transport SOPKNOWLEDGE OF FRONT OFFICE TECHNOLOGYxc2xb7 Is fully conversant with the hotel reservation systemxc2xb7 Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipmentLAWS, REGULATIONS AND POLICIESxc2xb7 Follows all applicable laws, especially in regards to food safety and sanitation, and alcohol regulationsSECURITY, HEALTH, AND SAFETYxc2xb7 Maintains high confidentiality in regards to guest privacy

• Notifies the Lead regarding lost and found objects
• Reports all potential and real hazards appropriately
• Fully understands the hotels fire, emergency, and bomb procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
• Knows:

- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
- Hotel and corporate marketing and promotional programsxc2xb7 Make sure that they are familiar with group in house, arriving and all due in and in house VIP'sAttitude: In addition to basic grooming rules, the following traits of attitude are important:Punctuality1. Team Spirit2. Flexibilities (duties & timing)3. Revenue driven4. Customer orientation5. Creativity & Openness6. Proactive & fighting spirit7. Solution orientedAbout Company: "Welcome to the Radisson Red, V&A Cape town,, a new hotel philosophy that connects with an ageless millennial mindset through at, music and fashion. Gone are stuffy hotels and rigid rules. Weve taken care of the essentials, and showcase the best local flavors in the OUIBar +KTCHN; so that our guests can focus on creating a better trip. Our unique model means our guests are in control. From keyless entry, to requesting extra pillows. Guests can use our app to get what they need AND what they want. We offer three different rooms types for our guests and for those looking to brainstorm, share ideas an innovate, our Events & Games studios include 4 bright events studios. Tucked in the heart of the V&A Waterfront, RED Roof is more than just a hotel bar. Guests can soak up the sunset over Table Mountain, from the pool. Sip on cocktails and smoothies from the Drinks Van. Chill out with some yoga or just relax with friends."

Radisson