1. Provides courteous service to customers by operating the switchboard according to standards2. Communicates clearly and courteously3. Demonstrates fluency in the use of equipment4. Transfers incoming calls promptly to the appropriate extension5. Responds to customer questions regarding the hotel, in-house facilities and local events6. Provides courteous, prompt and accurate inter-hotel communications to staff and customers7. Takes and orders accurate and complete room service orders and effectively communicates the orders to the room service operations and kitchen teams via the POS system.8. Takes and delivers accurate and complete messages9. Ensure the complaints log is completed and handed to the Lead to take to morning meeting daily10. Follows established hotel security and safety policies as required11. Identifies and forwards incoming faxes, customer mail, packages and messages promptly12. Assists individual reservations team where possible to execute quotes and bookings for queries or 9 rooms or less13. To ensure when quoting that the correct rate and availability of the hotel is given to the guest14. Prepares VIP in house list as requested15. Prepares lists and reports as requested16. Assists guest with faxing, typing and other administration needs17. Checks and signs the log sheets of room service and all guest requests, follow up and improve any discrepancies18. Ensure all documentation is up to date and filed correctly19. Ensure all equipment is in working order and stationary stocked20. Contribute to the development of employees, services and procedures21. Attends meetings and training required by the RED GEN LEAD22. Is aware and carries out RED service concepts23. Handles guest complaints efficiently and ensure RED GEN LEAD is informed24. Is fully aware of current hotel promotions and convey effectively25. Accepts flexible work schedule necessary for uninterrupted service to hotel guests26. Continuously seeks to endeavour professionalism in own job function27. Follows any reasonable instruction given from a Lead28. Stays current with activities in the hotel by reviewing the communication log book each shift; updates log book for next shift29. After every shift, a handover email is to the sent to the RED GEN LEAD30. Ensures that the staff transport lists are accurately and efficiently sent to the transport company prior to 4pm each day as per the staff transport SOPKNOWLEDGE OF FRONT OFFICE TECHNOLOGYxc2xb7 Is fully conversant with the hotel reservation systemxc2xb7 Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipmentLAWS, REGULATIONS AND POLICIESxc2xb7 Follows all applicable laws, especially in regards to food safety and sanitation, and alcohol regulationsSECURITY, HEALTH, AND SAFETYxc2xb7 Maintains high confidentiality in regards to guest privacy
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.