Job Description

Medirite Plus is looking for a Regional Admin Manager to oversees administrative functions and support the effective management of multiple retail stores within a designated region. This role ensures that Medirite Plus stores are compliant with company policies and procedures, regulatory and legal requirements to mitigate risk. The Regional Admin Manager works in partnership with the Area Coordinator and reports to the Regional Manager.Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.Job Advert Details
Job Category Retail
Job ObjectivesBUSINESS ACUMEN

• Understands and manages relationships between Key Performance Areas (Sales, Stock, Expenses, People and Compliance Management).
• Analyses and interprets reports and financial statements, such as the Profit and Loss, admin related reports and dashboards to monitor branch performance and identify areas for improvement.
• Takes corrective action, within scope, to improve input and results as needed.
• Implements admin goals and standards at store level.
• Identifies cost saving opportunities and feedbacks to Regional Manager.
• Assesses and improves the efficiency and effectiveness of administration processes.
• Compiles and presents monthly and quarterly reports to the Regional Manager with recommendations, actions plans, deadlines and associated accountabilities.

RISK MANAGEMENT

• Ensures that stores comply with legal and regulatory requirements.
• Conducts routine store audits that check standards and adherence to policies and procedures on, but not limited to, stock receiving, stock control, Point of Sale, cash office and general store administration.
• Ensures that plans to reduce shrinkage and waste are adhered to and remedial action is taken where required.
• Follows up on any actions / plans to mitigate risk.
• Ensures that all branch filing is done timeously and correctly as per policy and set standards.
• Investigates incidents and potential fraud.
• Ensures that asset registers are maintained.
• Ensures all Health and Safety requirements are in place and managed according to Health and Safety legislation.
• Ensures housekeeping of storerooms, back office and cash office are in line with standards.

STOCK LEDGER

• Schedules and plans for stock takes.
• Supervises stock takes.
• Investigates the validity and accuracy of the reconciliation.
• Analyses the stock take reconciliation to determine reasons for out of line situations.
• Corrects out of line situations through an action plan with the branch and regional management.

PEOPLE MANAGEMENT (PEOPLE CENTRICITY)

• Conducts routine store visits to coach and guide employees on upholding / rectifying administrative and compliance standards.
• Optimises resources for improved productivity and goal achievement.
• Participates in the recruitment process for branch employees, particularly store management and stock controller roles.
• Ensures that employees are trained in accordance with training plans and job curricula.

CUSTOMER SERVICE (CUSTOMER CENTRIC APPROACH)

• Ensures all stores deliver exceptional customer service through embedding and recognising desired behaviours.
• Ensures customer complaints are expressly dealt with.

COLLABORATION AND COMMUNICATION

• Collaborates with the regional team to develop plans for enhancements or remedy.
• Communicates clearly with branch employees on related administrative standards.

QualificationsEssential

• Grade 12

Highly beneficial

• Business degree or Retail Management qualification.

ExperienceEssential

• 2+ years experience in a middle management or store management role.
• At least 2+ years of retail branch manager experience.
• Proven experience in regional or multi-unit retail management.

Knowledge and SkillsEssential

• In-depth knowledge of administrative retail procedures, stock, cash and risk management.
• Strong financial analysis skills and proficiency in interpreting various performance / financial reports.
• People management skills, including discipline, performance management, and team motivation.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and make informed decisions.
• Strong leadership and management skills.
• Multitasking ability to handle various responsibilities simultaneously.
• Works effectively under pressure.
• Delegates tasks appropriately to achieve goals.
• Resolves conflicts, whether related to customer complaints or employee issues.
• Familiarity with SAP retail.

WORKING CONDITIONS

• Frequent travel within the designated region to visit stores.
• Travel to outlying areas will require time away from home.
• Flexibility to work extended hours, including evenings and weekends, as needed.

Shoprite Holdings