Job Description

Duties and Responsibilities

Manage allocated debtors book Conduct telephonic debt collection Ensure adherence to the Credit Control Policy and Standard Operating Procedures (SOPs) Reduce allocated debtors days through collections and account query resolution Handle full function Credit Control Assist with monthly returns documentation from employers and escalate to Returns Processors Carry out account reconciliation Visit and / or invite employers to a meeting in order to resolve accounts Create awareness and educate establishment staff - returns system, both manual and Online Returns Follow up on anomaly letters and resolve if returns related or escalate to Agents if not. Support Credit Control Regional function Follow up on settlement agreements and promise to pay Follow up and resolve queries timeously Offer superior client service to both internal and external clients Receive and bank payments received from clients daily Prepare hand over / referral documents and refer accounts to Inspectorate Attend to adhoc duties as assigned

Knowledge / Experience / Skills / Abilities

Planning and organizing Strong account reconciliation experience Strong debt collections skills Above average verbal and written communication and listening skills Ability to withstand pressure Must at all times be diplomatic and assertive Ability to build strong effective relationships with employers, colleagues and management Good team player who achieves objectives as set out by the Regional Credit Controller Must be meticulous in carrying out tasks/instructions etc Good interpersonal, decision making and problem solving skills Good analytical skills with attention to detail Reporting writing skills Query resolution skills Great levels of honesty and integrity Strong persuasive skills. Strong conflict management skills Strong negotiation skills

Qualifications

Matric (Standard 10) Tertiary Education (Certification) - Credit Control / Financial related Recognized Finance / Credit Control / Debt Collection related qualification - Distinct advantage At least 2 years credit control knowledge and experience an advantage Computer literacy - Excel, Word & Email is essential * Debt collecting experience is essential