Job Description

Who are we, and what do we stand for?Our purpose and mission guide us and represent our promise to all our stakeholders: customers, partners, employees, influencers, shareholders, and communities.Schneider Electric aims to create Impact by empowering all to maximise our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.Our mission is to be a trusted partner in Sustainability and Efficiency.Our renewed purpose highlights our commitment to creating a lasting impact while maintaining our promise to make the most of our energy and resources, bridging progress and sustainability for all.Your Mission:Great people make Schneider Electric a great company, and we are now looking for a Regional DCIM Specialist to be based in South Africa.The successful candidate will manage the project, deploy and configure the EcoStruxure IT software suite, perform system integration, provide customer and admin training, and manage WOs.Your Role - Magic happens when you bring great people together!xc2xb7 Ensure safe working and follow local guidelines.xc2xb7 Assign & coordinate the internal work order management tool.xc2xb7 Installation & configuration support in Schneider DCIM software applications and environmental monitoring devices remotely & on-site as requested.xc2xb7 Configuration support in Schneider Network Management Cards.xc2xb7 Work closely with the Regional Delivery Manager / Project Manager.xc2xb7 Perform onsite and remote troubleshooting in Schneider DCIM software and troubleshooting in communication protocols like SNMP, Modbus RTU & Modbus TCP.xc2xb7 Develop and enhance project documentation to enrich customer experience.xc2xb7 Support & utilize cross-border collaboration to maximize customer satisfaction.xc2xb7 Articulate to an internal and client project team the steps/prerequisites required to complete the scope of work.xc2xb7 Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.xc2xb7 Participate in the technical review process for product enhancements.xc2xb7 Perform post-configuration review and deliver admin training to partners and end users.xc2xb7 Liaise with product managers or the Custom Solutions team and provide customer feedback on improvements.xc2xb7 Identify lead generation in services and software licenses.xc2xb7 Collaborate with regional sales and provide possible solutions around customer needs and service delivery.#LI-BB1QualificationsYour Role - Magic happens when you bring great people together!xc2xb7 Ensure safe working and follow local guidelines.xc2xb7 Assign & coordinate the internal work order management tool.xc2xb7 Installation & configuration support in Schneider DCIM software applications and environmental monitoring devices remotely & on-site as requested.xc2xb7 Configuration support in Schneider Network Management Cards.xc2xb7 Work closely with the Regional Delivery Manager / Project Manager.xc2xb7 Perform onsite and remote troubleshooting in Schneider DCIM software and troubleshooting in communication protocols like SNMP, Modbus RTU & Modbus TCP.xc2xb7 Develop and enhance project documentation to enrich customer experience.xc2xb7 Support & utilize cross-border collaboration to maximize customer satisfaction.xc2xb7 Articulate to an internal and client project team the steps/prerequisites required to complete the scope of work.xc2xb7 Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.xc2xb7 Participate in the technical review process for product enhancements.xc2xb7 Perform post-configuration review and deliver admin training to partners and end users.xc2xb7 Liaise with product managers or the Custom Solutions team and provide customer feedback on improvements.xc2xb7 Identify lead generation in services and software licenses.xc2xb7 Collaborate with regional sales and provide possible solutions around customer needs and service delivery.#LI-BB1What qualifications will make you successful in this role?xc2xb7 Associate / Bachelor's degree in a technical discipline or equivalent experience.xc2xb7 Minimum of three years experience providing DCIM customer support for complex technical solutions in a data centre environment.xc2xb7 Customer-facing, project management, analysis, troubleshooting technical skills.xc2xb7 Demonstrated basic technical knowledge of Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)xc2xb7 Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus)xc2xb7 Structured cabling components and concepts (patch panels, fibre, copper).xc2xb7 Data centre facilities components (UPS, PDUs, single and 3 Phase Power, CCU).xc2xb7 VMware vSphere ESX/ESXi VM configuration.xc2xb7 Accountability and the ability to adapt/multi-task/manage changing priorities.xc2xb7 Ability to work flexible hours with travel up to 50% required, some globally.xc2xb7 Data centre surveys and audits.xc2xb7 Ambitious, self-motivated, and able to quickly learn and apply new skills.xc2xb7 Good English and local language written and oral communication and interpersonal skills required.xc2xb7 Working experience in Salesforce and WO management would be an added advantage.xc2xb7 Certification in Schneider DCIM software is an added advantage.xc2xb7 Certification in networks & routing concepts would be an advantage but not mandatory.xc2xb7 VMware Certified Professional or equivalent will be an added advantage.xc2xb7 Microsoft Certified: Windows Server Hybrid Administrator Associate - Certifications (or equivalent) will be an added advantage.xc2xb7 Nutanix Certified Professional or equivalent will be an added advantagexc2xb7 Basic Linux Administration - configure IP address, DNS/hostname resolution, and stop/start/enable service will be an added advantagexc2xb7 Hyperconverged Infrastructure solutions - Dell VxRail, Nutanix AHV and ESXi, HPE SimpliVity, and Cisco HyperFlex will be an added advantagexc2xb7 Basic familiarity with PKI and SSL certificates will be an added advantageWhy us?You can look forward to growing your career in a dynamic workplace with significant personal responsibility and attractive development opportunities:xc2xb7 A hybrid working model is needed to balance family and work life.xc2xb7 Optimal support on your career path through regular training opportunities.xc2xb7 A dynamic and personal atmosphere, working with a globally energized team.xc2xb7 A company culture that encourages performance and cooperation.Please submit an online application to be considered for any position with us. This position will be posted until filled.You know about us, so let us learn about you! Apply today.#LI-BB1

Schneider Electric