Job Description

Responsibilities

• Ensure group compliance with guest experience survey programs
• Manage customer complaints: tracking and resolution within prescribed timeframes
• Communicate the company and brand strategy, focus areas and values
• Partner with Franchisor and internal departments to improve operations
• Ensure group compliance with Restaurant Operations Compliance Checks carried out quarterly in each outlet by external food safety auditors
• Develop and drive a client centric culture within the group
• Set annual sales targets and budgets per outlet and region
• Manage, monitor and guide the regions to achieve business objectives
• Competitor analysis to identify opportunities to grow revenue
• Find ways to grow sales by testing and adding additional sales layers
• Shrinkage control and loss prevention, direct responsibility for purchases P&L
• Ensure profit maximisation
• Ensure solid financial controls are in place and continuously improved to minimise financial loss to the business
• Conduct branch visits to ensure effective management and operation
• Improve policies and processes in line with organisational goals and targets
• Conduct sales and operational meetings weekly and monthly with Area Managers
• Ensure Occupational health and safety regulations are complied with
• Monitor operational results and ensure opportunities are actioned
• Enforce strict adherence of all staff to food safety standards
• Liaise with suppliers on service levels, delivery issues, raw product complaints and credits
• Oversee management compliance with stock ordering and replenishment
• Monitor manage and improve support services like HR, Finance, Maintenance, and accounts to improve efficiency
• Manage local marketing budget spending in line with guidelines to ensure optimum return on investment
• Track performance of local marketing campaigns
• Site selection and approval, includes identifying new sites, relocations or closures
• Lease negotiations with landlords for new sites and renewals
• Compiling of all information required in business economic model, new site submission and presentation to investment committee
• Prepare yearly development pipeline including new builds, remodels, relocations and closures
• Ensure all new projects are completed within required timeframes and budgets
• Manage repairs and maintenance budget and team
• Manage and develop subordinates
• Plan required staffing levels and management per branch according to business needs
• Approve and support recruitment and selection of area managers and branch management staff
• Implement and manage performance processes for the regions
• Provide coaching, oversee training and provide counselling as required
• Ensure good industrial relations practices are followed
• Implement and manage employee compensation, reward and benefits policy
• Ensure clear effective communication with all stakeholders

• Relevant Degree or Diploma (B Com Business Management or similar)
• 8 Years Fast Food store based Regional Manager experience managing at least 3 Area Managers for approximately 15 branches
• Micros/GAAP or similar POS experience
• 5 years Food Cost, Labour Cost and Cash/Stock Control Management experience
• Valid drivers license - able to travel extensively
• Fully Computer literate - MS Office
• Advanced Excel skills
• Able to work outside normal work hours when required by operational requirements
• Good communication skills - Both verbal and written with all levels of staff
• Good Management and leadership skills
• Ability to multi task efficiently
• Salary is subject to relevant operational experience and skill set
• South African citizens only

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