Job Description

Job Classification

• REQ: 134427 - Refilwe Falatsi
• Closing Date: 28 June 2024
• Division: WMSA | HNW
• Employment Equity Statement: Preference will be given to individuals from underrepresented groups.

Job FamilySales and ServiceCareer StreamSalesLeadership PipelineManage ManagersFAIS AffectedFAIS Affected - YesJob PurposeTo achieve financial objectives within the Region for the HNW Segment through stakeholder relationship management and client engagement, in line with WMSA business strategy. To provide leadership, manage sales & client service, mitigate risk, grow market share and deliver an integrated customer experience through the execution of end-to-end strategic objectives and to take ownership of the Nedbank Private Wealth brand.Job Responsibilities

• Support the execution of the HNW Segment strategy through managerial participation and formulating an operational/tactical plan.
• Drive and monitor the implementation and execution of the NPW / HNW segment strategy through communication, observations and testing for understanding.
• Ensure that all individual and regional targets (client growth, client retention, AUA, Deposits, Advances, Headline Earnings) are delivered through team and in collaboration with relevant stakeholders
• Develop and manage area budget through diligent expense management and according to the strategic business requirements.
• Support the on-time delivery and implementation of relevant projects, processes, and systems as relevant in line with business strategic objectives.
• Drive the implementation and execution of divisional acquisition and coverage strategy.
• Drive and monitor sales (acquisition, cross sell and upsell) against set targets for the HNW segment, in collaboration with relevant stakeholders within rest of group.
• Ensure increased revenue (i.e. Net Interest Revenue [NIR] and Net Interest Income [NII]) growth through new acquisition and unlocking the strategic opportunities.
• Ensure active and successful growth of Nedbank HNW segment market share across existing and new clients by driving the sales teams' targets and client service levels.
• Enable direct reports to develop sales plans by providing agreed information, clarifying how targets will be achieved, resource planning, professional advice and strategic contribution.
• Support the delivery of world class client service and adhere to HNW segment expectations and standards.
• Support the formulation and delivery of an aligned and integrated customer experience across HNW segment through driving the team.
• Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
• Comply with standards, policies and regulatory requirements of function.
• Ensure a culture of trust and respect of department members, direct reports and managers
• Ensure resource and work allocation through optimising resources, managing workflow and increasing productivity.
• Create a high-performance sales & service culture.
• Manage performance of reports and hold them accountable for managing the performance of their reports.
• Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
• Maintain a capable high performing team by identifying a talent pool.
• Build depth of skills and knowledge in the team of managers.
• Promote Nedbank Private Wealth market reputation and presence by role modelling the brand essence and fusing the client experience with the brand promise.
• Build relationships with all relevant stakeholders by supporting and sharing information and knowledge
• Ensure effective clear communication and relationship networks through leadership engagement and checking for understanding.
• Leverage and influence the matrix leadership structure.

People SpecificationEssential Qualification - NQF LevelPreferred QualificationHonours Degree (NQF 8), Relevant industry specific qualification in Finance or SaleEssential CertificationsPreferred CertificationsMinimum Experience LevelMinimum 4 - 6 years' experience in Banking, lending and Investments, with minimum 3 years in strategic business leadership at a senior level.Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Business principles
• Communication Strategies
• Financial Acumen
• Business writing skills
• Capacity planning
• Relevant regulatory knowledge
• Governance, Risk and Controls

Behavioural Competencies

• Aligning and Executing Sales Strategy
• Motivating the Sales Team
• Driving for results
• Decision Making
• Planning and Organizing
• Building the Sales Team
• Driving Successful Customer Engagements
• Coaching

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