Job Description

Regional IT Manager - JhbWHAT IS ON OFFERAlfred H Knight has an exciting opportunity for a Regional IT Manager to join the team in Johannesburg. This individual will be responsible for the day to day management of a team of IT staff in their region. The Regional IT Managers role is to work closely with senior business and IT stakeholders to identify, define and deliver digital solutions that add value to AHKs service to its clients. You will provide technology support to their designated business units, according to Group IT standards. The Regional IT Manager will also provide support to the centralised IT department when local solutions are being deployed globally. Travel will be required from time to time.ABOUT USAlfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.DO YOU HAVE WHAT IT TAKESTo be successful at Alfred H Knight you will need to display the following:REQUIRED KNOWLEDGE AND WORK EXPERIENCERequired Competencies:Experience leading and developing people.Excellent communication skills with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.Excellent analytical skills and an informed, evidence-based approach.The ability to work under pressure on multiple projects within your project time frames.The ability to motivate others and lead change.A passion for creating solutions with a positive attitude to change.A strong interest in business and business development.Experience dealing with senior stakeholders.Able to demonstrate an understanding of the roles of the Business Analyst and Project Manager in both an Agile and Waterfall environment.Hands-on mindset with a can-do attitude.Required Knowledge and Work Experience:Educated to degree level (high grade).3+ years experience in a similar role.Experience leading and developing people.Excellent communication skills with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.Excellent analytical skills and an informed, evidence-based approach.The ability to work under pressure on multiple projects within your project timeframes.The ability to motivate others and lead change.A passion for creating solutions with a positive attitude to change.A strong interest in business and business development.Experience dealing with senior stakeholders.Able to demonstrate an understanding of the roles of the Business Analyst and Project Manager in both an Agile and Waterfall environment.Hands-on mindset with a can-do attitude.Able to travel on a regular basis.Fluent in written and spoken English, knowledge of French is an advantage.Desirable:BCS/IIBA Certified Business Analyst.Prince 2 or similar PM certification.ITIL Certification.Experience using modelling languages such as UML and BPMN.Experience working in an Agile environment.Metals and Minerals sector experience.LIMS, JTS and/or Mobile Data Capture experience.Experience using tools such as Asana, Redmine, Git, Lucidchart/MS Visio and Google Apps.Responsibilities:ManagementManage a team of regional IT staff to provide quality IT support to the region.Responsible for identifying and supporting the development of members of the Regional IT Support teams. This includes all areas of people management, such as recruitment, disciplinaries, absence/leave management and personal development reviews.Oversee the performance of the local IT support teams, using the ITSM tool to measure performance against support SLAs/KPIs.Ensure local IT teams are resolving issues in a timely manager.Liaise with Group IT management to ensure issues are escalated and resolved on time.Ensure local IT solutions and problem resolution are aligned to Group IT standards.Business Systems AnalysisCreate clearly defined solution specifications.Analyse and present the solution ROI, using both qualitative and quantitative methods.Lead workshops and interviews with key business stakeholders, to elicit and capture both the users and organisations requirements.Define the business problem and primary objectives of new projects. Identify and validate the key business requirements.Elicit and analyse functional, non-functional and technical requirements from business stakeholders.Understand problem domain and explain complex issues in clear terms to both technical and non-technical stakeholders.Use data modelling practices to analyse requirements and create recommendations for business change.Consider opportunities and potential risks to any recommendations you have made.Effectively communicate the benefits of your recommendations across business units and address any uncertainty and concern.Support the staff and teams in implementing your recommendations, including support in resolving any related issues.Perform gap analysis on the to-be versus the as-is process, to verify that any existing business processes are not affected by your recommendations.Evaluate potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.Capture and document functional requirements. Coordinate walk-through and sign offs, verifying the accuracy of the requirements with business users.Write thorough UAT scripts to validate the solution against the business outcomes.Lead UAT with business users to obtain sign-off on the solution against the business requirements.Assist with project pre-initiation phase by supporting business users in presenting business cases and conduct feasibility studies on solution options. Project Management Lead the planning and implementation of designated projects, aligned with the IT PMO methodology.Present on project status and provide project updates to senior management.Accurately define the projects scope and goals.Plan and schedule the projects timeline, distributing gantt charts to project stakeholders.Plan and allocate project resources, ensuring tasks are completed in a timely manner.Carry out project risk assessments, documenting and managing risks to the project.Administer the project, keeping all project documentation up to date.Manage stakeholder expectations on projects.Track and provide updates on project performance.Evaluate project success and measure actual versus expected results.Support the implementation of new digital services and bringing them into production, monitoring and optimising the performance and costs of the services & IT applications.Ensure optimisation and quality improvement of the services.To undertake other duties of an appropriate nature in consultation with line manager.BENEFITSWe are offering an excellent opportunity with a salary and benefits package to matchCLOSING DATE: 27 February 2024

JTJ Group