Job Description

Listing reference:

019459

Listing status:

Online

Apply by:

9 March 2025

Position summary

Industry:

Wholesale & Retail Trade

Job category:

Retail Operations

Location:

Cape Town

Contract:

Permanent

Remuneration:

Market Related

EE position:

Yes

About our company

Clicks Group

Introduction

We are looking to recruit a Regional Manager to look after our Western Cape Region. The role will be based in the Sorbet Offices in Sea Point and will report to Operations Manager.

Job description

The Regional Manager acts as a Franchise Representative by implementing and maintaining all aspects of the Franchise System within the area through a team of Area Managers:To recommend and drive regional business opportunities resulting in Sales and Operating Profit growth, while reinforcing the brands competitive edge. Manage a team of Area Managers with regards to call cycles, QAR reporting, Hygiene Reporting and Financial Management. Ensure that all Franchise Policies and Procedures are maintained throughout his/her region. Set regular Business Management meetings with Franchise Partners. Work across Support Office Departments to ensure support of Franchise Partners. Monthly Feedback to EXCO on regional performance, growth opportunities and critical stores. Participate in Activity meetings with new franchisees and oversee all operational logistics with the franchisee when opening new stores including internal and training requirements Mentor and train area managers on all operational aspects of the Franchise Model. Assist new franchisees and high care stores with talk shows and on-site training where required. Set annual financial budgets for the region. Manage implementation of budgets with Area Managers in the region. Analyse store performance monthly reporting back to EXCO. Ensure turnover growth and opening of new stores in his/her region Along with Area Managers and Marketing Team ensure implementation of all national marketing and advertising campaigns. To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance. To drive and ensure adherence to HR policies and procedures aligned to corporate governance.

Minimum requirements

Job Knowledge

Financial Management Change Management Retail Management Risk management Relevant labour legislation Human Resource Management Project management Conflict handling

Job Related Skills

Commercial and Entrepreneurial Awareness Communication Skills Interpersonal Skills Analytical Skills Decision-Making Skills Able to motivate people Persuading Skills

Experience and Education

Minimum 5 years' senior operational management experience within a multi-site environment Extensive retail / FMCG store operations experience Extensive people management and leadership experience of middle management employees Financial management experience (budgets, profit and loss statements, financial ratios, etc.) Essential: Grade 12 Essential: B. Degree or Diploma

Competencies

Leading and Supervising Entrepreneurial and Commercial Thinking Persuading and Influencing Deciding and Initiating Action Presenting and Communicating Information Analysing Planning and Organising Delivering Results and Meeting Customer Expectations * Coping with Pressures and Setbacks