Job Description

A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Regional Manager: Employee Relations in the Western Cape Region.Ensuring compliance with labour legislation and implementing interventions to mitigate
risks for the company and its clients through managing internal dispute resolution, advising on labour related issues, handling external disputes at CCMA/Bargaining Council, providing strategic consulting services, and leading a team to achieve business and departmental objectives.Qualification and Experience

• Minimum 5 years experience in labour relations, with extensive exposure to labour litigation (CCMA, Bargaining Councils, Labour Court, etc), internal dispute resolution, stakeholder engagement (clients, unions, etc)
• Training experience would be advantageous
• Minimum 3 year Managerial /Supervisory experience
• TES and related staffing Industry exposure advantageous
• Solid reporting and administration skills
• Microsoft office - Excellent Excel, Outlook, PowerPoint, Word skills. SharePoint added advantage
• Tertiary qualification in Labour Relations/ Labour Law / Bachelors Degree in Labour Relations/ Labour Law
• Admitted attorney would be an added advantage
• Subject matter expertise in employee relations and industrial relations.
• Strong negotiation and communication skills.
• Strong client engagement skills
• Strong litigation skills
• Conflict Resolution
• Planning and Organising
• Reasoning (analysis)
• Managerial / Supervisory Skills

Roles and Responsibilities

• Collaborate with different business areas to provide stakeholders (ie operations staff, line managers, HR practitioners, clients) with knowledge and awareness of relevant laws, associated regulations as well as requirements.
• Identify, diagnose and recommend improvements, risk mitigation and provide specialist advice and support; ensuring that solutions are appropriate and effective.
• Drive the provision of quality service by Labour Relations Service Centre team to operating entities, operations representatives and relevant management structures and external clients
• Represent area of responsibility at relevant dispute tribunals (CCMA, Bargaining Council and Labour Court where applicable) to effectively resolve disputes.
• Facilitate employer-employee engagements, including meetings or consultations with trade unions.
• Develop and implement comprehensive employee relations strategies, policies, and procedures for regions of responsibility aligned with organisational goals and legal requirements.
• Influence line managers, operational staff and Human Resource Practitioners to enhance their understanding of employee relations and labour law
• Provide support to management in resolving employee disputes, including union consultations, collective bargaining, strikes, matters of mutual interest, wage negotiations, section 189 retrenchment proceedings, section 197 transfers, separation agreements, grievances, misconduct investigations, etc and act as a mediator to harmonise working relations.
• Advise internal and external stakeholders on adherence to the application of labour legislation, conditions of employment and other related industrial matters and highlight potential risks.
• Ensure accurate client and business unit-specific reporting and trends analysis for all ER activities for area of responsibility, including direct reports areas of responsibility.
• Monitor and ensure that any legal documents received or served on regional offices and Adcorp entities are duly submitted to administration team to be processed accordingly.
• Utilise, maintain and drive compliance with company ER System
• Attend to all legal proceedings (i.e. condonation applications, In Limine, objection to Con/Arb, rescission applications, joinder applications, etc) where required
• Ensure all settlements and awards are processed.
• Obtain mandate from regional management (OE and ME) on strategy in conjunction with clients, or should settlement be envisioned.
• Follow up on any Arbitration awards or Rulings.
• Provide strategic consulting for internal and external clients to mitigate risk in operations
• Attend client meetings with regional management
• Provide training interventions and workshops with operational entities within allocated region on problem areas identified, CCMA matters wins and losses and improvements, LRSC SOPs and expectations and external client labour relations compliance requirements.
• Stay abreast of and share relevant case law or news articles in relation to labour relations within South African legislation, market changes, union activities, trends, and attendance of seminars and reporting thereof to regional management, clients and LRSC team for awareness.

Roles and Responsibilities (cont.)Ensure compliance with departmental Standard Operating Procedures.

• Provide monthly consolidated reports for region of responsibility, including those of direct reports area of responsibility to Head: Employee Relations and regional Operations Management on settlement/awards, training activities, root cause analysis, IR climate, disputes, risk areas and trends, recommendations for improvement, and any other periodic reports as required.
• Motivate, coach, direct and develop direct reports, ensuring continuous development of human resources, creating an operational and process driven learning enabled environment.
• Provide guidance to direct reports and manage their activities to ensure efficient and effective professional services to Adcorp entities and external clients.
• Collaborate with team in implementing continuous improvement measures in

departmental processes, procedures and systems resulting in service excellence to operational entities. * Contribute to a culture of stakeholder service excellence in support of an engagement strategy, which builds positive relationships and provides an opportunity for feedback and exceptional service delivery.

• Build and manage relationships with internal and external clients and stakeholders (Case Management representatives as CCMA and Bargaining Councils; trade unions, external legal and consultants) in line with Adcorp vision, mission and values and departmental objectives of client centricity
• Assist with processes conducted by the Department of Employment and Labour, such as compliance audits, inspections, investigations, DG reviews, and enforcement proceedings at the business unit level.

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