Job Description

Duties & Responsibilities

• Monitor and assist sales staff in the achievement of their sales and growth targets
• Ensure achievement GP margin
• Increased turnover of existing Customers
• Increased turnover from new business
• Increased turnover from new product sales
• Ensure new business is targeted, dormant accounts reactivated and increased product sales to existing customers
• Manage the frequency and cost effectiveness of the call cycles of sales representatives
• Manage a structured sales process to ensure quality of calling
• Tracking of the usage of the tools provided to Sales Reps in training
• Tracking of segmentation of high priority and low priority customers
• Build trust and confidence of Customers through reliable and consistent service
• Increase usage of Online/App
• Resolve complaints and queries effectively
• Monitor turnaround of Customers factory lead times and expectations where required
• Determine and manage the Customers expectations regarding stock and delivery
• Ensure sales staff adhere to planned visits and understand the needs and objectives of all customers.
• Establish and build Customer relationships and take personal ownership of resolving complaints.
• Manage head counts within agreed budgets
• Achieve Employment Equity targets
• Maintain effective leave planning and absenteeism management
• Facilitate training and development interventions
• Review performance in discussion with employees, agree ratings and set goals for new period.
• Continuously communicate and provide constructive feedback and coaching to employees
• Take disciplinary action where required.
• Develop expert product knowledge in the range

Desired Experience & Qualification

Qualifications and work experience

• Grade 12
• Post matric qualification preferably in Sales/Marketing
• 5 years Sales management Experience (PPE, Cleaning and Paper exerience is advantageous)
• MUST be African Female

Skills and Attributes

• Good Communication Skills
• Strong operational skills in a sales environment
• Leadership and Coaching skills
• Ability to build trust and customer loyalty
• Planning and organisational skills
• Problem solving skills
• Understanding of sales cycle and key account management
• Sound knowledge of the PPE, Cleaning and Paper.
• Product knowledge of PPE, Cleaning and Paper products.
• Good business acumen (i.e. numeracy skills, generation of profit and loss, cash flow, margin)

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