Job Description

Job SummaryAbout Our Client: Our client is a leading medical scheme with its head office based in Pretoria, and is dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients.The role:Our client is seeking a Regional Service Consultant to join their team on a permanent basis in Eastern Cape. The successful candidate will be responsible for delivering excellent service to members, advisors, providers, and suppliers in accordance with prescribed processes. This role will involve coordinating regional office functions and logistics, managing purchases, and providing assistance with member engagements and activations. The ideal candidate will have a Grade 12 qualification and a minimum of 3 years of experience in a customer service-oriented environment within a medical scheme.Functions:

• Deliver excellent service to members, advisors, providers, and suppliers.
• Coordinate regional office functions and logistics, including purchases and other arrangements.
• Assist with member engagements and tempo activations.
• Proactively resolve problems and manage conflicts as they arise.
• Utilise excellent customer service skills, including questioning, probing, listening, establishing rapport, and closing.
• Ensure accurate data entry and typing skills.
• Communicate effectively through written and verbal channels.
• Manage time effectively to meet deadlines and prioritise tasks accordingly.

Skills:

• Proficiency in MS Word, Excel, Office, Outlook, and Internet.
• Strong organisational skills with attention to detail.
• Excellent negotiation skills.
• Bilingual in English and Afrikaans with strong interpersonal communication.
• Team player with a caring attitude.
• Flexible in adapting to changes and management decisions.
• Proficient in problem-solving techniques and record keeping.
• Leadership skills and ability to maintain good interpersonal relationships.

Requirements:

• Grade 12 with Mathematics or Maths Literacy (Mathematics symbol E or higher, Maths Literacy symbol C or higher).
• Minimum of 3 years of experience in a customer service-oriented environment within a Medical Scheme.
• Strong listening skills to understand and address customer needs.
• Proactive problem-solving abilities and conflict management skills.
• Excellent customer service skills, including questioning, probing, listening, establishing rapport, matching, and closing.
• Proficient in data entry and typing.
• Excellent written and verbal communication skills.
• Effective time management skills to handle multiple tasks and deadlines.

Remuneration:

• Competitive salary commensurate with experience.
• Exceptional benefits program including 23 days of annual leave, 8-hour workday with a 30min break, life cover, disability benefits, funeral cover, pension fund, medical aid, and more.
• Office perks: free parking, Wi-Fi, landline phone allowance, on-site gym, subsidized meals, free refreshments, Athletics Club, Pilates, and wellness programs.
• Dynamic team interactions, recognition programs, and incentives.

Join Our Client: Be part of a team that values innovation, quality service, and the well-being of its members. Apply today to contribute to a leading medical scheme's success and make a difference in the lives of many.Application Process: Interested candidates should submit their CV and cover letter, highlighting their experience related to the job functions and skills listed above to with REF Regional Service Consultant - EC. If you do not hear back from us within 2 weeks of applying, please consider your application unsuccessful.QetelloRecruiter

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