Job Description

Process all administrative functions relating to underwriting and claims in a timely and correct mannerMINIMUM REQUIREMENTS

• Grade 12
• FAIS accreditation (Level RE 5)
• FSCA recognised qualification
• 5 years in the short-term insurance industry

KEY PERFORMANCE AREASUnderwriting and Client Servicing

• Process amendments to existing policies and capture new policies accurately.
• Ensure clients understand policy terms and coverage in line with regulations.
• Negotiate policy terms and premiums with insurers and prepare quotations.
• Administer premium collections and debit order returns.

Claims Administration

• Manage the end-to-end claims process, ensuring timely settlements.
• Provide regular updates to clients and Relationship Managers
• Maintain accurate claims records and compliance with FAIS and FSB regulations.

Reporting and Compliance

• Assist in preparing weekly, monthly, and quarterly reports.
• Ensure adherence to statutory disclosures and regulatory requirements.
• Report and document client complaints related to claims and underwriting.

Budget and Expense Management

• Monitor and manage expenses within budget without compromising service.
• Implement cost-saving initiatives such as a paperless environment.

Business Development and Client Acquisition

• Support Relationship Managers in identifying and securing new business.
• Evaluate and present insurance quotations to prospective clients.
• Drive growth of the existing client portfolio to meet business targets.

Training and Development

• Stay up to date with FAIS and FSB regulations and engage in continuous professional development in the short-term insurance market.

General Support and Ad Hoc Duties

• Provide backup support to Relationship Managers when required.
• Participate in branch activities, meetings, and marketing initiatives.
• Contribute to business innovation and process improvements.

TECHNICAL KNOWLEDGE/ COMPETENCIES

• Cardinal broker system
• Negotiation skills
• Computer literacy (MS Office)
• Excellent verbal and written communication skills
• Proficiency in English and Afrikaans will be an advantage

BEHAVIOURAL COMPETENCIES

• Stress management
• Integrity and reliable
• Result orientated
• Accuracy and attention to detail
• Interpersonal, sensitivity and training skills
• Self-starter
• Team player and able to work independently
• Problem analysis
• Self-development

Closing Date: 25 February 2025Please note that correspondence will be limited to shortlisted candidates only. Applicants who have not heard from us within 30 days of the closing date may assume that their applications have been unsuccessful and are hereby thanked for their interest. The filling of these positions will be aligned to AFGRI's Employment Equity PolicyApplicants are informed that in order to consider any application for employment, we will have to process your personal information.A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes anothers personal information, such collection, retention, dissemination and use of that persons personal information must be done in a lawful and transparent manner.In order to give effect to this right, we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the HR Processing Notice, which can be accessed and viewed on the AFGRI Group website, https://www.agh.co.za/which HR Processing Notice we request you kindly download and read.

AFGRI