Job Description

Relief Medical Secretary - Cape Town, Northern SuburbsFull job descriptionInterpersonal factorAs a professional all services delivered needs to be in line with the Cancercare values, of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment. It is expected from the employee to deliver all tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements. The factors below cannot therefore be reviewed in isolation.To display the company values: C - Compassion, A - Accountability, R - Respect, E - Ethics (CARE)Telephone/messagesProfessional Management of all telephone related tasks ensuring patient care and satisfaction of all stakeholdersScreening, directing, messages, enquiries etc.Effective and smooth-running reception area.Effective communication within the unit and optimal patient care.SchedulingPro-active and cost-effective management of oncologists time.Pro-active and cost-effective management of treatment areas.Pro-active and cost-effective bookings regarding special investigations, clinics, and procedures.Effective and Smooth workflowOptimal use of the Doctors timeOptimal use in treating areasReduce patient waiting timesAdmin and clerical dutiesResponsible for obtaining proper patient information from various external parties.File preparation and accurate, timeous registration of information on all programs.Use of office equipment for scanning, faxing, copying and filingGeneral office/secretarial dutiesUpkeep of statsRecord keepingUpholding daily filingRegister all patients on different programs, Eauth, MED-E-MASS,NP REGISTER and EMRTaking a photo of all new patientsManage all internal and external mail, letters and reportsWork closely with typist to ensure proper and timeous letters to referring DocsHealth and safety awareness in department.Proactive management of all operational unit needs (Stock, stationary, repairs etc)Follow up with Medical aid for outstanding treatment plans.Load all new auths on the necessary EMR systems.Work on age analysis and follow up on outstanding fees.Accurate and complete patient informationSmooth operating, patient cantered, professional medical reception departmentAdherence to all SOP`s ensuring quality and efficiency.Stakeholder satisfaction at all timesExcellent QC standardsSmooth workflowFinancial administrationFinancial orientationProactive assistance with regards to collecting of consultation fees orientation of patients to company policy with regards to payment andRegistration of patient details on Med-e-MassCapture consultationPrint account and hand receiptEDICoordinate external cash collectionManaging petty cashInvoicing insurance claimsManage and coordinate the auth processAuth date extensionsAssist with queriesInform departments for start of treatmentsUpkeep of statsInform patients of co-payments.Invoice and reconcile cremation formsFollow up on Network Access fees and follow up fees with Medical aid.Informed patientsSmooth workflowImproved cash flowReduced patient waiting timesSound documentation of financial expensesCommunication/Co-ordinating/Patient careMeet and greet all patientsOrientate all new patientsHand out, explain, receive completed forms and capture e.g. NP registration forms etcResponsible for coordinating all relevant communication with regards to patients care within the multi-disciplinary team and external stakeholders.Build professional relationships with external Drs, secretaries, medical aid, hospitals etcImproved stakeholder satisfactionQuality service deliveredSmooth workflow Required Minimum EducationMatricRequired minimum experience2 Years Medical reception/admin experience.Required Minimum Work-Related Experience2 Years exposure to medical terminology, systems, processes similar to our own. E.g. auths, billing, coding, debtor software etc.

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