Job Description

Interpersonal factor

• As a professional all services delivered needs to be in line with the Cancercare values, of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment. It is expected from the employee to deliver all tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements. The factors below cannot therefore be reviewed in isolation.
• To display the company values: C - Compassion, A - Accountability, R - Respect, E - Ethics (CARE)

Telephone/messages

• Professional Management of all telephone related tasks ensuring patient care and satisfaction of all stakeholders
• Screening, directing, messages, enquiries etc.
• Effective and smooth-running reception area.
• Effective communication within the unit and optimal patient care.

Scheduling

• Pro-active and cost-effective management of oncologists time.
• Pro-active and cost-effective management of treatment areas.
• Pro-active and cost-effective bookings regarding special investigations, clinics, and procedures.
• Effective and Smooth workflow
• Optimal use of the Doctors time
• Optimal use in treating areas
• Reduce patient waiting times

Admin and clerical duties

• Responsible for obtaining proper patient information from various external parties.
• File preparation and accurate, timeous registration of information on all programs.
• Use of office equipment for scanning, faxing, copying and filing
• General office/secretarial duties
• Upkeep of stats
• Record keeping
• Upholding daily filing
• Register all patients on different programs, Eauth, MED-E-MASS,NP REGISTER and EMR
• Taking a photo of all new patients
• Manage all internal and external mail, letters and reports
• Work closely with typist to ensure proper and timeous letters to referring Docs
• Health and safety awareness in department.
• Proactive management of all operational unit needs (Stock, stationary, repairs etc)
• Follow up with Medical aid for outstanding treatment plans.
• Load all new auths on the necessary EMR systems.
• Work on age analysis and follow up on outstanding fees.
• Accurate and complete patient information
• Smooth operating, patient cantered, professional medical reception department
• Adherence to all SOP`s ensuring quality and efficiency.
• Stakeholder satisfaction at all times
• Excellent QC standards
• Smooth workflow

Financial administration

• Financial orientation
• Proactive assistance with regards to collecting of consultation fees orientation of patients to company policy with regards to payment and
• Registration of patient details on Med-e-Mass
• Capture consultation
• Print account and hand receipt
• EDI
• Coordinate external cash collection
• Managing petty cash
• Invoicing insurance claims
• Manage and coordinate the auth process
• Auth date extensions
• Assist with queries
• Inform departments for start of treatments
• Upkeep of stats
• Inform patients of co-payments.
• Invoice and reconcile cremation forms
• Follow up on Network Access fees and follow up fees with Medical aid.
• Informed patients
• Smooth workflow
• Improved cash flow
• Reduced patient waiting times
• Sound documentation of financial expenses

Communication/Co-ordinating/Patient care

• Meet and greet all patients
• Orientate all new patients
• Hand out, explain, receive completed forms and capture e.g. NP registration forms etc
• Responsible for coordinating all relevant communication with regards to patients care within the multi-disciplinary team and external stakeholders.
• Build professional relationships with external Drs, secretaries, medical aid, hospitals etc
• Improved stakeholder satisfaction
• Quality service delivered
• Smooth workflow

Required Minimum EducationMatricRequired minimum experience2 Years Medical reception/admin experience.Required Minimum Work-Related Experience2 Years exposure to medical terminology, systems, processes similar to our own. E.g. auths, billing, coding, debtor software etc.

Cancercare SA