Job Description

Closing Date: 2025-03-07Job Type: PermanentJob Level: SkilledExperience: Between 1 - 3 YearsEE/AA: NoSummaryRemote Hotel Reservations Administrator (a good fibre connection is required - plus other technical specs - see below)Working hours - 4pm - midnight South Africa timeA USA based international company is looking for hospitality professionals to manage Reservations Administration for their hotelsYou will be responsible for handling multiple email inboxes, responding promptly and professionally to guest inquiries, and coordinating with hotel staff to ensure all essential information is accurately documented. Success in this role will depend on your attention to detail, ability to work independently, and excellent communication and writing skills, which will ensure a seamless experience for both guests and hotel staff.DescriptionDuties:

• Email Management: Manage and respond to email communications from guests and hotel staff with a high degree of professionalism and efficiency, ensuring all responses are clear, courteous, and in line with expectations.
• Coordination: Collaborate with hotel teams to ensure guest-related information is accurately input into the PMS system, maintaining precision in all communications.
• Documentation: Maintain accurate and detailed notes on guest communications and inquiries, ensuring accuracy in all data entry processes.
• Inbox Monitoring: Monitor multiple hotel email inboxes to ensure timely responses to inquiries and issues, while managing a high volume of emails effectively.

Minimum RequirementsRequired Skills:

• Proficient Communication: Exceptional written communication skills with the ability to create clear and professional emails.
• Quick Response Time: Capability to respond to emails promptly, ensuring swift resolutions to guest and staff inquiries.
• Attention to Detail: Strong emphasis on accuracy to ensure all guest details are correctly recorded in the PMS system.

IT Proficiency: Familiarity with various software tools and PMS systems to manage email communications effectively.Qualifications & Experience:

• Previous experience in the hotel or hospitality industry is a must
• Prior experience in a data entry role, particularly within hospitality or travel, is preferred.
• Experience in customer service, especially in handling email inquiries, is a plus.
• Familiarity with hotel reservation systems or similar platforms is preferred

Technical Requirements:

• A reliable Windows PC or Laptop (Mac/Chromebooks are not accepted)
• A stable fibre line connection (20 Mbps upload and download speed)
• A second screen
• A power backup in the event of power outages
• Copy of your Internet Service Provider (ISP) contract or invoice
• Screenshot of the OVH speed test performed using their PC or Laptop

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