Job Description

IT Support Engineer - RemoteIf you are a driven IT professional, with experience dealing with clients remotely, then this is a superb opportunity to upgrade your knowledge and make use of your skills!Our client in the UK is looking for a sharp, technically astute, articulate, quality-driven, customer-focused IT Support Engineer to join their growing SA Remote Support Team.The company offers excellent development opportunities, while working alongside a team of brilliant and tech-savvy professionals. You will work in a fast-paced environment, delivering high quality support to clients.Main Responsibilities:

• Provide IT support to customers in a professional and friendly manner.
• Answering the Helpdesk Support phone calls, texts, tickets and chats.
• Work alongside senior engineers on projects.
• Resolve tickets and ensure they are completed within SLAs.
• Fully document all troubleshooting steps and create knowledge base articles of resolutions.
• Monitor system alert tickets and be proactive in remediation of issues.
• Remotely troubleshoot and quickly diagnose issues.
• General user support for office applications, MS Office, Windows 10, iPhone / iPad and Corporate Mobile device/Smart Phone Support.
• Support and management of multi-function devices.
• Actively seeking opportunities to improve client's IT systems and IT operations.
• Maintaining strong client relationships and delivering excellent customer service.
• Problem solving and good decision making is an essential part of this role.

You need to be:

• Relentlessly seeking your passion
• Dedicated to caring for others
• Eager to learn and loves teamwork

Do you tick the below boxes? We want to hear from you!

• Min 2 years' experience working in a similar IT based Service Desk role.
• Higher Diploma/Certification (Office365, Azure, A+, Network+, Security+) is desirable, but not necessary if you know your stuff!
• Previous experience working in an MSP (an advantage)
• Experience in working in a high pressurised environment and ability to multitask.
• Excellent understanding of a Service Desk environment.
• Customer focused with excellent customer service skills.
• Ability to work within a team.
• Demonstrated ability to quickly grasp and evaluate new systems/products.
• Ability to communicate technical information to non-technical people.
• Results focused, competitive drive and ability to work under pressure.
• A service orientated attitude - you do what it takes to get the job done correctly.
• Excellent analytical and problem-solving skills.

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