Job Description

Remote Operations Assistant (JB4847)
Fully remote for applicants living in South Africa
R15,000 - R20,000 CTC per month.
Independent ContractorAn established US based online tutoring company specializing in math and English education providing high-quality, personalized education to students across various grades is looking for a Remote Operations Assistant to join and support their team.
This fully remote role is open to applicants living in South Africa. The position involves assisting with various administrative, finance and operational tasks to ensure smooth operations, you will essentially be the Directors 2IC.
This position offers flexibility, a range of responsibilities, and the chance to be part of a dynamic and growing online education company.Minimum Requirements:
A minimum of 3 - 5 years' experience in administration, customer service, or operations support role
Strong organizational and communication skills
Excellent command of the English Language (written and verbal)
Proficiency in Microsoft Office Suite and Google Suite
Experience in managing social media platforms
Ability to work independently and manage multiple tasks efficiently
Comfortable with remote work, must have a fully functional office to work from and able to manage time effectively
Availability to work Monday to Friday from 18:00 pm to 02:00 am (SA time)Duties and Responsibilities:
Assist with the recruitment and onboarding of qualified teachers
Facilitate onboarding for new employees, providing orientation materials and training sessions
Provide ongoing support for teachers, including creating instructional materials such as manuals and videos covering essential teaching practices and platform usage
Develop customer process guides and create explainer videos to enhance the user experience with applications
Assist with payroll processing and maintain accurate employee records
Manage customer service inquiries and provide support as needed
Handle administrative tasks, including scheduling and communication
Oversee and create content for the company's social media platforms
Monitor and report on key performance indicators related to operations
Collaborate with the management team to improve and streamline processes
Assist the Director and team with any other tasks or projects that may arise, contributing to the overall success of the company's operationsPlease do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.

Kontak Recruitment