You will advise our German-speaking customers and their families via phone and email, guiding them from the first contact to applying for our assistive devices through their health insurance. Your tasks include:
Product consultation
Assistance with applications for assistive devices
Follow-up calls with existing customers who have expressed interest in our products
Data Management:
You will document your work in our CRM system to maintain an overview of where your help is needed and what needs to be done next. * Order Processing:You will take orders and ensure that our customers receive their products on time. You will also support customers in getting to know and using our products. Working Hours: Part-time or full-time, minimum of 20 hours per week with flexible scheduling between 8:00 AM and 7:00 PM. Work Location: Remote, with a reliable internet connection required. Your Profile:
You enjoy consulting and interacting with customers.
You are a good listener and communicator.
You have the ability to empathize with others.
You work in a structured and conscientious manner.
You express yourself clearly and remain friendly at all times.
Technical Skills:
Confident with PC use and browser-based applications.
Experience with CRM systems is a plus.
Language Skills:
German: C2 (native level)
English: B1 or higher
Preferred (but not required) Experience:
Customer contact and sales experience (e.g., call center, retail, hospitality).
Experience working with people with disabilities.
Practical knowledge in household management (e.g., cooking, laundry).
We Offer:
A versatile and varied role
Independent work
Meaningful and innovative products
Flexible working hours from home
Performance-based pay
Thorough onboarding
A supportive and team-oriented working environment
About Feelware: Feelware enables blind and visually impaired individuals to access household appliances barrier-free. Thanks to Feelware's innovative products, people with visual impairments can live independently and comfortably in their own homes. Remuneration : R140.00/hr + Incentives/bonuses
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