Job Description

Salary: R26,000 per month
Employment Type: Full-Time
Location: Remote (South Africa)About the RoleWe are looking for a detail-oriented Reports Administrator to join our Reports Team. You will play a key role in ensuring the accuracy, quality, and timely delivery of surveying reports while providing vital administrative support to our surveyors and clients.Company Overview:We are a recruitment agency specialising in placing top-tier South African talent remotely in the UK, US, and Australia. Our expertise lies in identifying and onboarding experienced professionals who align culturally with international markets, ensuring seamless integration and long-term success.Key ResponsibilitiesVerify that all client terms and necessary information are received before processing reports.Review reports issued by surveyors to ensure they meet internal KPIs.Identify reports that require revisions and liaise with surveyors to ensure quality standards.Issue finalised reports to clients promptly.Handle incoming client enquiries via phone and email.Act as an escalation point for client complaints, working with surveyors and management to resolve issues.Participate in weekly surveyor meetings via Microsoft Teams.Continuously improve administrative processes and implement modern systems.Research and integrate new surveying tools and software to enhance efficiency.What You Need to SucceedStrong administrative and organisational skills with attention to detail.Excellent communication and customer service skills.Ability to work independently and as part of a team.Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).Strong problem-solving abilities and professionalism in handling client queries.A proactive mindset for improving processes and systems.Equipment RequirementsStable internet connection.A personal computer/laptop capable of handling administrative tasks efficiently.

Remote Recruitment