Job Description

:KEY RESPONSIBILITIES:

• Oversees the entire research process from start to finish together with the Senior Research Executive
• Timing, briefs (project and interviewer / moderator), moderating (in the qualitative team), desk research, screener design, questionnaire / discussion guide design, sampling, analysis plans, tab specs, data processing, report design / templates, data analysis and insights and presentations
• Ensures research basics and disciplines are implemented and upheld, including logic checks, checklists, task instructions (TIMS), document standards and policies and procedures (P&P)
• Responsible for overall quality control and all quality control documentation
• Ensures the process runs according to deadlines and budget together with the Project Manager
• Attempts initial value add / insights at each stage (development area)
• Develops basic Solutions knowledge
• Ensures integration of information from multiple sources where applicable and available
• Conducts desk research to add value to all reports / presentations and assist the client in understanding the South African market
• Assists with research design for entire project / process on small pitches

KNOWLEDGE AND SKILLS:
Education

• School: Matric
• Professional / Tertiary: A degree / diploma in Marketing, Arts or Business is essential (an Honours degree would be an advantage)

Experience

• Minimum 2 years' experience as a Research Executive in a Market Research company. Experience in retail measurement would be an advantage
• Minimum 2 years' practical experience and understanding of the research process in order to coordinate a research project from start to finish
• Understanding of basic methodologies and techniques to provide input into research design

Additional requirements:

• Excellent command of spoken and written English
• Exceptional presentation skills
• Excellent leadership and project management skills
• Must be able to build and maintain internal and external client relationships
• Analytical skills / Training skills / Delegation skills
• Excellent computing skills especially in Microsoft Word, Excel and PowerPoint
• Proactive with high energy levels

About Us:Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!About the Team:Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

Ipsos