Job Description

JOB PURPOSE

Manage a team of researchers in Customer Experience Enablement and be responsible for consulting to business regarding various research projects, research objectives and research protocols, aligned to best practice.

RESPONSIBILITIES

Research

Manage various research initiatives and ad-hoc research projects within the business on an on-going basis. Responsible for research design, questionnaire design, sampling and activation of research projects. Adherence to research best practice (ethical and design principles considered). Responsible for the integration of research initiatives and secondary research findings across the business to create consistency and alignment of research in the Group.

Information and Business Advice

Consult to each division in the Group regarding research requirements, advising them on appropriate research initiatives which includes but is not limited to research design, research methodology, costs, duration, sampling and questionnaire design. Accountable to drive the research findings back into the business and assist with the formulation of action plans to address the original research objective and business challenges based on the feedback. Integrate different information sources (primary and secondary) to provide business with a single view of the customer (marketing, service, product development and other BU's considered).

Building Capability

Work within an existing development framework to build own capabilities and those of direct reports. Provide specialized training or coaching to others throughout the organization in area of expertise. Responsible for all aspects of staff resourcing, succession planning and development to ensure the right people are in place to support service delivery. Revise coaching needs and role profiles to customer focused context and expectations. Ensure development plans for the team are created, contracted and monitored.

Stakeholder Engagement

Ensure effective relationship management with internal stakeholders up to top management level to ensure that business research requirements are identified and met. Hold business accountable for the implementation of proposed customer strategies.

Project, Program and Portfolio Management

Manage all research projects by keeping business informed on the progress of the project and manage any issues that arise. Ensure the use of appropriate project management methodology to give assurance that intended outcomes are achieved.

Data Collection & Analysis

Use data from a wide range of sources to analyze key themes and identify possible impacts on the business. Analyse quantitative and qualitative data sets. Responsible for data analysis, report writing and presentation of research findings to business.

Insights and Reporting

Lead the execution of complex reports and present the research findings to the relevant business unit including relevant recommendations. Produce results based on the findings of the research.

Personal Capability Building

Act as subject matter expert in research and research methodologies. Keep abreast of research best practice and SAMRA regulation, adapting all initiatives accordingly. Read industry research and keep business informed on findings that affect TIH brands, providing integrated research reports.

Leadership and Direction

Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals. Hold team meetings and ensure that actions are recorded and executed.

Performance Management

Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Align performance management contract to overall business drivers and customer experience expectations.

Supplier Management

Responsible for supplier management to ensure research suppliers are fully briefed on business objectives and they deliver according to expectations. Brief external research houses on requirements for outsourced research projects. Act as the liaison between the research house and business to provide information and answer questions from either party throughout the projects life cycle.

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Relevant 3 year degree in Psychology, Research or Marketing (Essential);
• Relevant postgraduate degree (Advantageous)

EXPERIENCE

General Experience

• 4 or more years Research Executive/Research Consultant position (Essential)
• Market research exposure (Essential)
• Exposure to Project Management (Essential)
• Understanding/experience of the financial services/insurance industry (Advantageous)
• Experience at a Research Consulting firm (Advantageous)

*SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Should you not hear from our team in 30 days, kindly consider your application unsuccessful.

Telesure Investment Holdings